Mar 23, 2020

Some Things I'm Hearing About SSA And Covid-19

     Here are some things I'm hearing about Social Security's response to Covid-19, as well as some things I'm wondering about:
  • It will be possible for Administrative Law Judges (ALJ) to do hearings from their homes. Everyone will have to be connected through the hearing office, however. This requires someone to be at the hearing office to initiate and end the recording process.
  • ALJ hearings will only be conducted between 8:30 and 2:00. I guess they want to cut down on the amount of time someone has to spend at the hearing office initiating recordings?
  • Snail mail and faxes may be a problem at field offices. The field offices do not have e-fax capacity. The plan is for someone, probably a management person, to go to each field office each day to handle the snail mail and faxes.
  • I haven't heard what will be done about snail mail and faxes at the hearings offices but expect the same problem there. For that matter, I expect the same problem at the payment centers but on a much larger scale.
  • A White House memorandum says that "It is recommended that agencies identify any impediments to using digital signatures, and remove those impediments, consistent with applicable law." Does this mean that attorneys can now submit appointment of representative and fee agreement forms that have been signed electronically?
  • Disability Determination Services (DDS), being state agencies, have differing setups as far as allowing employees to work from home. My state, North Carolina, has no capacity for employees to work from home. Other states have full capacity. North Carolina DDS has tried to solve this problem by switching to two shifts in order to allow more distance between employees at their cubicle farm. Of course, this won't work if we get a stay at home order.
  • There are already some physicians who have been doing consultative examinations for DDS who don't want to continue doing them due to Covid-19. This may become a serious impediment.
  • I have heard nothing about Social Security's centralized printing operation. Keeping that going has to be a priority but can they?

ALJ Corps Dwindling As Receipts Dwindle

     This was obtained from Social Security by the National Organization of Social Security Claimants Representatives (NOSSCR) and published in its newsletter, which is not available online to non-members. Click on the image to view full size.
     Note to Social Security: It's OHO now, not ODAR. Time to get this updated.

Mar 22, 2020

Big Contract For MetTel

     From the Federal Times:
The Social Security Administration has awarded a $253 million telecommunications task order to MelTel, according to a March 19 news release from the telecom company.
The task order is part of SSA’s Grand SLLAM contract vehicle, which procures local, long distance and access management telecommunications services.
According to the release from MelTel, the company will provide consolidated and centralized voice and IP-based services, toll-free services, audio conferencing, and other “ancillary” support services. ...
     Federal Times got something wrong. It's MetTel, not MelTel.

Mar 21, 2020

Fichtner Nomination Advances

     The nomination of Jason J. Fichtner to be a member of the Social Security Advisory Board has been voted out of the Senate Finance Committee favorably. However, there were four votes against Fichtner.

Mar 20, 2020

Social Security Finally Going To Telework Generally

     From Government Executive:
Officials with the American Federation of Government Employees said Friday that leadership at the Social Security Administration is instituting fulltime telework for the vast majority of the agency’s workforce beginning next week.
After weeks of resistance as the coronavirus outbreak grew, Social Security officials told union leaders on a conference call Friday that effective Monday, all of the agency’s teleservice centers would be closed. Every employee who is able to take phone calls remotely will do so from home, while those who cannot will be on weather and safety leave until the agency can acquire and distribute more softphones, a technology where employees can take phone calls on behalf of the agency through their laptops.
Additionally, the vast majority of employees of the agency’s processing and payment centers also are working from home. Those who already had telework agreements began working remotely on Thursday, while all other employees were trained to telework that day and began working from home on Friday.
Field offices, which were closed to the public earlier this week, will be fully shuttered by Tuesday at the latest. Most employees will move to telework at that point, although a “very limited” number of people may be recalled on occasion to handle nonportable work like the mail and facility issues, said Ralph Dejuliis, president of AFGE Council 220. ...
Hearings office employees also mostly are working from home full time now. But AFGE Council 215 President Rich Couture said some employees can be recalled to handle telephonic hearings.
“These hearings can be recorded remotely, so I’ve been working with hearings operations to get that applied more broadly so that they can further mitigate the need for anyone to come in at all,” Couture said. ...

Evacuation Authority To Quickly Implement Mass Telework

     From Government Executive:
... In recent days, federal workers have reported that implementation of administration guidance urging agencies to maximize the availability of telework has been a mixed bag, with several organizations continuing to resist allowing employees to work remotely. The Office of Management and Budget on Tuesday issued its strongest memo yet, ordering agencies to “minimize face-to-face contact,” maximize telework, and reprioritize non-mission critical services.
OPM on Thursday wrote that agencies can more quickly implement mass telework by formally evacuating employees’ worksites in connection with a pandemic. By using evacuation pay authority, agencies can mandate that federal employees use telework, regardless of whether they already have a telework agreement.
 “This evacuation pay authority provides agencies with an additional option in dealing with the COVID-19 outbreak,” OPM wrote. “In particular, in the context of a pandemic health crisis, the evacuation pay regulations allow an agency to direct employees to work at home (or an alternative location agreeable to the employee and the agency) without regard to whether the employee and the agency have a telework agreement in place. Also, an employee may be assigned to perform any work considered necessary without regard to the employee’s grade, level or title.” ...

What's Going On In California?

     The governor of California has ordered the entire population of the state to remain in their homes. However, Social Security's office closings website only shows two offices in California closed. So, what's going on? There's many field offices, of course, but also a large payment center in California. I imagine there are one or more teleservice centers in California. Are they open? How much of their work can be get done by telework? How can Social Security compensate for work that doesn't get done.
     California may be the first state to issue a shelter in place order but it probably won't be the last. That may be coming in New York soon, like maybe today. Even if governors don't issue shelter in place orders, they're probably coming locally in places like New Orleans. 
     Social Security has to figure how what it's going to do and cope with the fact that a lot isn't going to get done for now. Social Security needs to plan on a huge amount of overtime as soon as practical and to ask the White House for this to be included in a future special appropriations bill.
     If this doesn't sound real to you, consider that in Spain four people an hour are dying from Covid-19. Did 9/11 seem like a crisis to you? It was nothing compared to Covid-19.

     Update: Within minutes after I posted this, the governor of New York issued a stay at home order. New York also has many Social Security field offices, a payment center (which is a mess in the best of times) and may have some teleservice centers. I don't know which states are on the clock now -- Washington, New Jersey, Connecticut, Louisiana, Illinois, Massachusetts, Michigan?

No Answers From Social Security

     From the Tacoma News Tribune:
At the Social Security Administration office in an Auburn office building, the routine has been the same each day.
Dozens of workers touch the same keypad to enter the building. They use the same bathroom doors. They don’t always sit 6 feet away from colleagues. They share a kitchen, a copier and a fax machine.
While President Donald Trump urges people not to gather socially in groups of 10 or more, employees in many federal offices have been doing that day after day - and worrying about whether they’re being exposed to the coronavirus. ...
The agency has taken steps this week to implement telework policies. Agency spokesmen in Washington, D.C., and Seattle did not answer requests for comment.
Nor has the agency responded to some congressional requests.
“Social Security employs approximately 40,000 public-facing workers, some of whom have reported an array of concerns from lack of ability to telework, limited access to cleaning supplies,” wrote Rep. John Larson, D-Connecticut, chairman of the House Social Security subcommittee, and others, to Social Security Commissioner Andrew Saul on Tuesday.
Larson’s office said he has received no response. ...

Read more here: https://www.thenewstribune.com/news/coronavirus/article241338426.html#storylink=cpy


Read more here: https://www.thenewstribune.com/news/coronavirus/article241338426.html#storylink=cpy

Read more here: https://www.thenewstribune.com/news/coronavirus/article241338426.html#storylink=cpy