Maintaining Service
during the COVID-19 Pandemic
02-11-2021 · 2
MINUTE READ · Commissioner
Broadcasts
A Message To All SSA and DDS
Employees
The COVID-19 pandemic continues to
impose hardships especially on our country’s most vulnerable citizens. Of
concern, we have seen reduced application filings for the Disability Insurance
(DI) and Supplemental Security Income (SSI) programs since the middle of last
year. Many of these individuals, including those people with low-income,
limited English proficiency, facing homelessness, or with mental illness, have
historically relied on meeting with you face-to-face to get the help they need.
Over the past year, we have worked
closely with national and local advocacy groups to improve service to
vulnerable populations. We have also engaged Federal, State, and local
agencies, as well as private industry, to raise public awareness of how to
access our services during the COVID-19 pandemic. The positive response
demonstrates how much our programs matter. Agency resources, like the recently
implemented “Information for People Helping Others” page at www.ssa.gov/thirdparty, provide the
type of information the beneficiaries, and the advocate communities who help
them, need, but we can do more.
I know our frontline employees
witness the hardships our customers endure firsthand. Soon, I will share a
number of initiatives with you that are designed to help us provide better
service through enhanced outreach and communication with our most vulnerable
populations.
We are determined to continue to keep
you safe while ensuring we do not fail the people who depend on us.
Additionally, these efforts align with President Biden’s executive
order on supporting underserved communities. With your continued help and
that of our partners, we can ensure that the people know about and apply for
our programs.
Thank you for your continued
commitment and dedication to the public we serve.
Andrew Saul
Commissioner