From a statement attached to a letter from the Acting Commissioner to the Chair of the Senate Appropriations Committee:
... We anticipate that some performance measures will show improvement in FY 2023 [in processing of initial claims at the Disability Determination Services], while others may show temporary degradation. We will process 129,000 or 7 percent more initial disability claims than in FY 2022 (52-week measure). However, wait times for a disability decision at the initial and appeal levels will increase for a period of time because backlogs will continue to grow while we hire and train new staff. ...
As of December 2022, we reduced our pending number of hearings to about 355,000 and reduced the average wait time for a hearing to 442 days from the peak of 633 days in September 2017. We are currently experiencing a temporary increase in the average processing time because we are working through our oldest cases for individuals who chose to wait for an in-person hearing rather than accepting a video or telephone hearing when our offices were closed to the public during the pandemic. We project that our monthly average processing time for hearings will be 390 days at the end of FY 2023. ...
In FY 2023, we expect to transition our National 800 Number to a modern telecommunication platform, improving service and providing more self-service opportunities for the public. In FY 2023, we estimate our speed of answer will be approximately 35 minutes compared to 33 minutes in FY 2022, while our busy rate will be 15 percent compared to 6 percent in FY 2022. ...
Despite the discouraging figures actually presented, the overall tone of the statement is quite positive. I don't know why you'd sugarcoat the situation. Overall, things will keep getting worse until Social Security gets enough money to operate the agency. There's no way to manage the agency out of this mess. It will take more warm bodies to get the work done and that costs money.