OK Mr. Whiz Kid, Make It Work Better

 

    From Popular Information:

The Trump administration has installed a DOGE operative as the new Chief Information Officer (CIO) of the Social Security Administration (SSA) in an apparent effort to evade a federal court order blocking DOGE affiliates from accessing databases containing the sensitive personal information of millions of Americans. 

Popular Information obtained an internal memorandum from Acting SSA Commissioner Leland Dudek announcing Scott Coulter, a DOGE operative previously assigned to NASA and the SSA, as the SSA's new CIO. 

The move, which was not announced publicly, seems related to a federal lawsuitfiled by a coalition of labor unions — including the American Federation of State, County and Municipal Employees (AFSCME), AFL-CIO, and American Federation of Teachers (AFT) — on February 21. The lawsuit alleged that DOGE officials were accessing "personal, confidential, private, and sensitive data from the Social Security Administration" in violation of federal law, including the Privacy Act. The labor unions sued the SSA, Dudek, and then-CIO Michael Russo to stop the disclosure of the data to DOGE. 

On March 21, the federal judge overseeing the AFSCME case, Ellen Lipton Hollander, granted the plaintiffs a Temporary Restraining Order (TRO) which prohibited SSA, Dudek, and Russo from "granting access to any SSA system of record containing personally identifiable information" to DOGE or any "members of the DOGE team established at the SSA." The order defined the DOGE team at SSA as "any person assigned to SSA to fulfill the DOGE agenda." …

     I’ll say this. The longer Coulter hangs around Social Security the fewer illusions he’ll have about the agency.  At this point DOGE’s illusions about Social Security may be a bigger threat than its malevolence.

The Whole Truth?

      From the Washington Post:

Frank Bisignano, President Donald Trump’s nominee to run the Social Security Administration, testified under oath at his confirmation hearing Tuesday that he has had no contact with the Elon Musk cost-cutting team that is directing a major downsizing of the agency. 

But Sen. Ron Wyden (Oregon), the top Democrat on the Senate Finance Committee, said the claim is “not true,” citing an account the senator said he received from a senior Social Security official who recently left the agency. The former official — whose detailed statement was shared with The Washington Post — described “numerous contacts Mr. Bisignano made with the agency since his nomination,” including “frequent” conversations with senior executives. 

The nominee “personally appointed” Michael Russo, the chief information officer leading Musk’s U.S. DOGE Service team at Social Security, and the two speak frequently about agency operations, the former executive said. 

The Post confirmed the former official’s account with two people, including another former senior official who heard Russo speak regularly about his interactions with Bisignano over policy changes. The other, a disability advocate, said she was told by acting commissioner Leland Dudek that the nominee and Russo “spoke multiple times a day” about Social Security operations. The advocate requested anonymity to preserve her relationship with the agency, while the former official did so because they were not authorized to disclose internal details…. 

The former official said in their statement to Wyden that after Russo had trouble persuading the career staff to expedite the hiring of a DOGE software engineer named Akash Bobba, “Mr. Bisignano personally intervened … to instruct SSA staff to onboard Mr. Bobba and give him immediate access” to the agency’s private data systems. Bisignano did not address what role he may have had in helping Bobba gain access. Bobba and Russo did not respond to requests for comment. …

Senate Republicans Say “Don’t Blame Us”

      From NBC News:

WASHINGTON — Elon Musk’s Department of Government Efficiency is moving to downsize the Social Security Administration with office closures, cutbacks on phone services and new rules requiring in-person visits for some prospective beneficiaries to register.

And DOGE is making those changes without consulting or notifying some of the most senior lawmakers on Capitol Hill who oversee Social Security, including GOP allies of President Donald Trump. …

Sen. Steve Daines, R-Mont., a Senate Finance Committee member who on Tuesday pressed Trump’s nominee to lead the Social Security Administration about long wait times for customer service, said in an interview that he, too, hasn’t been in the loop for the administration’s changes.

“No, we haven’t,” he said. “I haven’t had any heads-up on any specific announcements.” … 

     If there were only something these Senate Republicans could do, like delay a nomination or hold a hearing on what DOGE is doing, but, of course, that’s out of the question. 

Reports On The Confirmation Hearing

     I haven't yet been able to watch the Bisignano confirmation hearing. I'll get to it when I can. In the meantime, here are reports from ABC and NBC.

Chaotic Conditions At Social Security -- But Maybe The Post Office Will Help

 

    From the Washington Post:

The Social Security Administration website crashed four times in 10 days this month, blocking millions of retirees and disabled Americans from logging in to their online accounts because the servers were overloaded. In the field, office managers have resorted to answering phones at the front desk as receptionists because so many employees have been pushed out. But the agency no longer has a system to monitor customers’ experience with these services, because that office was eliminated as part of the cost-cutting efforts led by Elon Musk. ...

Depending on the time of day, a recorded message [on the 800 line] tells callers that their wait on hold will last more than 120 minutes or 180 minutes. Some report being on hold for four or five hours. A callback function was only available three out of 12 times when a reporter for The Post called the toll-free line last week, presumably because the queue that day was so long that the call would not be returned by close of business. ...

On Monday, Dudek said the agency is working with U.S. Postal Service on an agreement to take on new requirements to verify claimants’ identities. ...

Meanwhile, a DOGE-imposed spending freeze has left many field offices without paper, pens and the phone headsets staff need to do their jobs communicating with callers — at the exact moment phone calls are spiking, the employee in Indiana said.

The freeze drove all federal credit cards to a $1 limit. Social Security saw the number of its approved purchasers reduced to about a dozen people for 1,300 offices, said one agency employee in the Northeast.

...

Self Awareness In Advance Of The Bisignano Nomination Hearing

      From a New York Times piece on the Bisignano nomination:

… Because of Mr. Dudek’s self-admitted bumpy tenure, he said he did not expect to last much longer.

“I can’t imagine the nominee would want to keep me after the way I’ve been doing things here,” Mr. Dudek said, adding that he had had no contact with Mr. Bisignano. …

     Remember, the Senate Finance Committee hearing on the Bisignano is set to begin at 10:00 Eastern time today.  Watch it online.

     I wouldn’t shed many tears for Dudek. The wingnutosphere always takes care of its foot soldiers.

Rushing Teleservice Cuts

      From Axios:

The Social Security Administration is rushing cuts to phone services at the White House's request, the agency's acting commissioner told Social Security advocates in a meeting on Monday, two sources who attended tell Axios. …

Driving the news: Acting commissioner Leland Dudek said the changes in question would usually take two years to implement, but will be made in two weeks instead, the two sources said on condition of anonymity due to fears of retaliation. 

• Dudek also said the changes, happening so fast and with little public understanding, will create opportunities for scammers, one of the sources said.
• There will be individuals who will be victims of fraud as a result of the changes, Dudek said, according to one attendee. He said in the past Social Security had been too "thoughtful" in considering beneficiaries before making changes. …

     Why, exactly, would they be in a rush to cut telephone service?  It’s like they really embrace being evil.

That Videotaped Meeting

 

    Take a look at the taped meeting Social Security just posted. You'd think that Social Security's problems are almost all technical, problems that a good leader can resolve. It is the message that Bisignano can solve Social Security's problems without additional resources. Good luck with that!