From the Center on Budget and Policy Priorities:
The Social Security Administration (SSA) is overwhelming its local
offices by forcing millions more people to seek in-person service while
cutting thousands of staff who provide that help. These offices, which
primarily serve seniors, people with disabilities, and bereaved
families, helped nearly 32 million visitors last year. But under a new
policy set to take effect in August, beneficiaries will be forced to
take millions of unnecessary trips to field offices, where they will
face longer waits for appointments and slower processing times.
As
of mid-August, SSA will no longer allow Social Security beneficiaries
to perform routine tasks solely by phone — changing their addresses,
checking the status of claims, requesting benefit verification letters,
or asking for tax forms — as they’ve been able to do for decades.
Instead, beneficiaries seeking to complete those tasks by phone will
need to complete a multi-factor, multi-step online verification process
to generate a one-time PIN code to help prove their identity.
The
new PIN code process will be impossible for many beneficiaries to
complete. And if they can’t, they’ll need to travel to a field office.
That will require 3.4 million more people to travel to SSA offices
annually, by the agency’s own estimates.
This will create a significant new burden, particularly for those who
live in rural areas or have transportation or mobility difficulties.
The AARP is expressing opposition to this decision.