Jun 19, 2013

MySSA Help Desk

     From EM-13020 posted yesterday by Social Security:
... [O]n June 18, 2013, the Social Security Administration (SSA) will establish a dedicated MySocialSecurity (MySSA) Help Desk to assist the public with MySSA related issues. SSA will implement prompts to the existing National 800 Number that will route callers with MySSA related questions to the dedicated Help Desk for resolution. On June 25, 2013, we will introduce an option for the public to request and receive call-backs from the Help Desk via a MySSA Contact Us page.
     Meanwhile, the Better Business Bureau is warning about fraud associated with MySSA.

3 comments:

Anonymous said...

Yeah, but it's in WBDOC, and I doubt if management there will allow the reps to spend the time to actually help people. Management has the 800# mindset, get them off the phone as fast as possible. Quantity, not quality.

Anonymous said...

What nonsense. There's something radically wrong with the website for SSA. It constantly crashes. It was down from May 30, 2014 to June 2. It was working yesterday, June 3, but as of today, June 4, the SSA website has yet again crashed.

Anonymous said...

How you a call back if you are leaving in Germany; when the phone number field is limited to 10 digit?