From a Nortel press release:
The U.S. Social Security Administration (SSA) has awarded a 10-year contract, valued up to US$300 million, for the SSA's Telephone Systems Replacement Project (TSRP) to a team led by Nortel Government Solutions*, a U.S. company wholly owned by Nortel* [NYSE/TSX: NT].
The award calls for replacement of the SSA's existing worldwide telephone systems with IP technology to create a converged voice and data network. ...
Expected to be among the world's largest enterprise VoIP [Voice Over Internet Protocol] implementations, the network will replace existing telephone systems in nearly 1,600 SSA field offices. It will include a 55,000-agent contact center with carrier-class unified messaging and comprehensive interactive voice response (IVR) capabilities. ...
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