Mar 26, 2020

Up To 90 Minutes To Get Through On Phone

     From Social Security's Covid-19 webpage (emphasis added):
During the COVID-19 pandemic, we are dedicating available staff to serve people in most critical need of our services. Please read below before deciding whether to contact your local Field Office inquiry line or our National 800 Number. Please be aware that our call wait times are longer than normal. It may take you up to 90 minutes or more to reach an agent ...

4 comments:

Anonymous said...

I am among the unfortunate reps who are currently locked out of the ERE system. The phone number is no use, and emails are going unreturned. Can anyone help?

Unknown said...

What are you trying to do?

Anonymous said...

I got back in. I emailed the help desk. Took a day but they got to it.

Anonymous said...

I got back in. I emailed the help desk. Took a day but they got to it.

11:12 AM, March 27, 2020

Can you tell me what email you used? Ive sent 4 emails already to employerinfo@ssa.gov with no reply and I have not had access for several days. Thanks!