From GCN (whatever that is):
Verizon has won a potential 10-year, $525 million contract to help the Social Security Administration operate its telephone systems and call service center.
But time will tell whether this is for keeps or not. Verizon was originally awarded the Next Generation Telephony Project in July 2019, then incumbent Tyto Athene and prospective newcomer General Dynamics IT quickly protested SSA’s decision.
SSA apparently pulled back the award to take a second look at bids and those protests were dismissed two months after they were filed. ...
For the new NGTP contract, SSA sought an industry partner that could operate the agency’s field office telephone system that is used by at least 1,500 field offices and 15 large site locations. The system is intended to have its four service delivery points geographically located by region, plus configured in a manner that allows for redundancy and fail-over operation in the event of outage.
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