From the U.S. Sun, which is affiliated with a major British newspaper:
... [The Social Security Administration] has encountered some issues keeping up with the volume of beneficiaries.
One of the major ways that problem manifests is in a lack of customer service.
Getting through to the SSA over the phone is difficult, and callers experience long wait times before getting any help. ...
On May 19, Congress held a hearing to see how it could help alleviate the administration's issue.
“In my home district in Oklahoma, seniors are completely unable to reach the Social Security Administration by phone,” Representative Kevin Hern (R-OK) said at the hearing.
“As a result, my elderly constituents end up calling my staff after many failed attempts to call the office at the Social Security Administration,” he said. ...
I'd love to see some reporting on this from the NY Times and Washington Post.
1 comment:
Lots of disabled and non-disabled people want to work from home, but those jobs are very limited in supply for new-hires. Why not offer that as an option? People that can't walk, sit or stand for too long, can still talk on the phone and help claimants. Sure...training will take a while, but it could be worth it? Just a thought...
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