You can now schedule a video conference with Social Security to discuss your business with the agency. The big catch is that you have to call Social Security to schedule the video conference. As you may have heard or experienced, that's hard to do.
You can now schedule a video conference with Social Security to discuss your business with the agency. The big catch is that you have to call Social Security to schedule the video conference. As you may have heard or experienced, that's hard to do.
3 comments:
The last estimate we were given by the agency it takes 20 minutes longer to do a task by video than in person or on phone. We don’t have the time or personnel to commit to another service channel when it sucks up that much extra time to initiate the video process and work through the extra requirements that a video interview requires.
Social Security management calls it progress. Twenty minutes adds up and could be used to concentrate on other workloads.
Are there some tasks that can be accomplished by video and not by phone? I'm imagining stuff like identity verification to get a mySocialSecurity account or when someone is incorrectly recorded as deceased. If so, is there any effort to focus video on those things and use phone for the rest?
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