Looked it over and it is all pie-in-the-sky. There is no technology today, or on the horizon, that can handle the volume and complexity of SSA workloads. The data centers and the OC-12 lines connecting them and the PSCs and FOs do not exist anywhere. Lastly, people coming to SSA want face-to-face contacts and do not want to spend long times listening to automated messages on a phone system. Ask anyone who has experienced Verizon's phone system to relate any positive reaction to it.
This hearing is an exact demonstration of why the old guard of democrats are continuing to lose. Nobody asked any relevant questions. Everything was about doge and social security offices. Nobody asked about staffing, services, wait times etc. My younger generation is done with them until they see that we see through the politics and want real answers. Just look at the NY mayor race. Y’all are cooked.
Frank was masterful today. Not sure why so many aren’t impressed. Perhaps jealous about a kid from Brooklyn making it on his own and rising to the top levels of business, finance, and now government? All my colleagues who watched with me agree Frank is exactly what the agency needs.
Recenly met Frank in our office and he presented himself as not interested in what was being done. He did not exude any sense of greatness and seemed bored.
Gotta get a new appointment scheduling tool. That will really help! We will be able to increase the number of slots so we can schedule more claimants. Nevermind that we have no one to conduct those meetings. Might as well fill out the slots to 90 days. That should do it.
Many things Frank said shows he has little to no understanding of what SSA does. He referred to “walk-ins” as “wait-ins” and his responses show he doesnt actually know what return to work incentives/policy look(s) like. Just like the representatives show they have little understanding and possibly concern of what is happening to the agency. Literally zero sharp questioning. I almost keeled over when the rep lauded him over his “omnichannel” approach service delivery. Imagine allowing customers to seek service via the phone, office and online?! What a cluster.
I’ve heard that Frank testified morale is significantly higher since he took over. Yes Frank, we love being in the office 5 days a week for no good reason. We also love being demoralized. It increases morale significantly. Also- did you take the stats down from public access because our stats have significantly worsened since January, and that goes against the narrative you’re trying to portray?
Frank was asked questions by social security works about hiding the transparency data from the website. He became beet red when he got called out on it. He is unable to speak with anyone outside of choreographed and friendly audiences. His town hall is how he controls the narrative. He can’t answer any pointed questions. He goes on Maria Bartiromo and friendly hosts who will ask him easy question. How he was a Fortune 500 ceo boggles my mind. He performs under scripted and controlled environments, otherwise he can’t handle any questions.
He also said that there were more people working at field offices and teleservice centers now than in January. I do not see how that could be true given the fork, VSIP, VERA, regular departures and retirements, a hiring freeze, etc. A few hundred reassignments from ROs and HQs can't make up for those losses. Hopefully a Congressional staffer asks about that in post-hearing questions. All I can imagine he meant is physically "in" those offices because of return to office...but not that more people are actually doing those jobs.
He was so disrespectful to the Representatives, especially women and minorities. I realize he's a New Yorkers and that it would be hard for anyone to not feel like they had the time to make their points, but if you're going to testify before Congress you can't just interrupt people or keep going when they reclaim their time or say "excuse me" to try and keep talking!
16 comments:
Lot of BS in those prepared remarks
Looked it over and it is all pie-in-the-sky. There is no technology today, or on the horizon, that can handle the volume and complexity of SSA workloads. The data centers and the OC-12 lines connecting them and the PSCs and FOs do not exist anywhere. Lastly, people coming to SSA want face-to-face contacts and do not want to spend long times listening to automated messages on a phone system. Ask anyone who has experienced Verizon's phone system to relate any positive reaction to it.
This hearing is an exact demonstration of why the old guard of democrats are continuing to lose. Nobody asked any relevant questions. Everything was about doge and social security offices. Nobody asked about staffing, services, wait times etc. My younger generation is done with them until they see that we see through the politics and want real answers. Just look at the NY mayor race. Y’all are cooked.
Frank was masterful today. Not sure why so many aren’t impressed. Perhaps jealous about a kid from Brooklyn making it on his own and rising to the top levels of business, finance, and now government? All my colleagues who watched with me agree Frank is exactly what the agency needs.
Are those the stock charts of DJT and Tesla?
Leland, why are you on this blog while on administrative leave? Our taxpayer dollars at work.
Recenly met Frank in our office and he presented himself as not interested in what was being done. He did not exude any sense of greatness and seemed bored.
Gotta get a new appointment scheduling tool. That will really help! We will be able to increase the number of slots so we can schedule more claimants. Nevermind that we have no one to conduct those meetings. Might as well fill out the slots to 90 days. That should do it.
We are going to become a digital organization. We will win.
Ha ha. Literally no one but you thinks that. Nobody. GFY.
Many things Frank said shows he has little to no understanding of what SSA does. He referred to “walk-ins” as “wait-ins” and his responses show he doesnt actually know what return to work incentives/policy look(s) like. Just like the representatives show they have little understanding and possibly concern of what is happening to the agency. Literally zero sharp questioning. I almost keeled over when the rep lauded him over his “omnichannel” approach service delivery. Imagine allowing customers to seek service via the phone, office and online?! What a cluster.
I’ve heard that Frank testified morale is significantly higher since he took over. Yes Frank, we love being in the office 5 days a week for no good reason. We also love being demoralized. It increases morale significantly. Also- did you take the stats down from public access because our stats have significantly worsened since January, and that goes against the narrative you’re trying to portray?
I see why ODA is being made Schedule F. Case exhibiting/prep work, decision drafting, medical evidence summation, all coming.
Who's left? ALJs to satisfy the statute, I guess.
Frank was asked questions by social security works about hiding the transparency data from the website. He became beet red when he got called out on it. He is unable to speak with anyone outside of choreographed and friendly audiences. His town hall is how he controls the narrative. He can’t answer any pointed questions. He goes on Maria Bartiromo and friendly hosts who will ask him easy question. How he was a Fortune 500 ceo boggles my mind. He performs under scripted and controlled environments, otherwise he can’t handle any questions.
He also said that there were more people working at field offices and teleservice centers now than in January. I do not see how that could be true given the fork, VSIP, VERA, regular departures and retirements, a hiring freeze, etc. A few hundred reassignments from ROs and HQs can't make up for those losses. Hopefully a Congressional staffer asks about that in post-hearing questions. All I can imagine he meant is physically "in" those offices because of return to office...but not that more people are actually doing those jobs.
He was so disrespectful to the Representatives, especially women and minorities. I realize he's a New Yorkers and that it would be hard for anyone to not feel like they had the time to make their points, but if you're going to testify before Congress you can't just interrupt people or keep going when they reclaim their time or say "excuse me" to try and keep talking!
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