From Axios:
The Social Security Administration — under pressure from Senate Democrats —is on track to finish an internal audit of the agency's call wait times by year's end, Axios has learned. …
Remember that Social Security’s Office of Inspector General is no longer independent. This could easily be a whitewash.
12 comments:
If the number is good, it's sure to be fake. If the number is bad, the IG will be fired. Such is the nature of government stats under the Trump Reich.
This could easily be a whitewash.…you think? We live in an “alternative facts” administration.
How is the IG no longer independent ?
Patience. Cooking the books takes time.
"A June investigation conducted by Senator Warren’s office found that wait times averaged nearly an hour and 45 minutes, with maximum wait times exceeding three hours. The Joint Economic Committee Minority Staff’s review found a similar increase in busy rates on the SSA phone hotline. Yet Commissioner Bisignano’s SSA continues to report that wait times are eight minutes — a number incompatible with SSA’s own public data, the results of Senator Warren’s investigation, and other independent reporting."https://www.warren.senate.gov/newsroom/press-releases/after-warren-secured-commitment-from-ssa-head-social-security-inspector-general-moves-forward-with-expedited-data-audit
@ 1:19PM Thanks 👍
Doesn't matter if a caller waits 3 hours, or 3 minutes. If the person on the other end don't know what they are doing, something's getting messed up. Sure, one can get through in 3 minutes, but what is the quality of service. Those would be far more handy statistics than wait times.
🧑🍳
@1:19, what does that have to do with SSA OIG?
You continue saying SSA OIG is no longer independent. Why?
This is the only correct answer. This problem start well before the current administration. With AWS and the overall widening the net/sharing work I can’t fix all the problems I see anymore. Not my job description and it’s literally impossible anyway.
Every word out of Frank’s mouth is a lie starting with phone service which is horrible. Last week you had on Avg about 18-19K people waiting on the 800 line with avg wait time of over an hour.
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