Not A Good Sign

The El Paso Times reports that the local Social Security office will be conducting a free workshop to help people learn how to use the agency's website.

Such workshops would be unnecessary if Social Security had a truly user friendly website.

DDS Furloughs May Extend To NY and NJ

The New York Times has an article today on the furloughs at some state Disability Determination Services (DDS). The DDS offices make the initial and reconsideration determinations on Social Security disability claims. The news in this article is that the furloughs may spread to New York and New Jersey. Here are some excerpts:

“We pay the full freight,” Mr. Astrue said. “States do not save any money when they furlough or lay off these employees. They only delay payments to disabled citizens who rely on the monthly benefits.” ...

Mr. Astrue has expressed “grave concern” over such personnel actions in letters to governors, including Jon Corzine of New Jersey and David A. Paterson of New York, both Democrats, and Mr. Schwarzenegger.

In a letter to New York employees last week, Mr. Paterson said he intended to lay off 8,700 state workers by July 1.

Peter E. Kauffmann, a spokesman for Mr. Paterson, said, “The governor is aware of the concerns raised by the Social Security Administration and will act carefully.”

Happy Easter

Even A Nutjob Can Make A Good Point

From the otherwise nutty LRC Blog:

So I went to the local Social Security office, with my original birth certificate, to prove that I am 64. Now, being Alabama, everyone was sweet and polite, including the armed guard and the bureaucrats. And there was the racial respect that characterizes the South, despite the MSM [Main Stream Media] morality tale. But what a room! There was that armed guard at the front, waiting citizens, surveillance cameras, and five thick lucite windows with chairs in front of them, like a prison visiting room. When your number was called, you talked to the clerk through a grid, and passed your documents through a slit. I thought: the state is terrified of the people.

Former Social Security Official Pleads Guilty

The Associated Press reports that Heriberto Sanabria, formerly manager of Civil Rights-Equal Opportunity at Social Security's Atlanta Regional Office ,has pleaded guilty to eight counts of theft of government funds. He admitted filing false expense accounts for thousands of dollars .

Checking Facebook To See Whether Claimant Disabled?

United Press International (I thought they were out of business) is reporting that a Canadian court has ordered a search of the hard disk drive of a man applying for disability benefits from the provincial insurance agency to see how much time he has spent visiting Facebook. This was felt to be probative.

Editorial Criticizes Furloughs

The San Jose Mercury News is running an editorial criticizing the decision to furlough employees of the state of California who do disability determination work for the Social Security Administration. As the editorial says, "Gov. Arnold Schwarzenegger is clinging to the ridiculous notion that being 'fair' to all employees is more important than what's best for the people they serve — even if it costs California millions of dollars."

A Little Deceptive

I practice law in North Carolina. My firm handles cases throughout most of the central and eastern part of the state. North Carolina is not the only state to have backlogs that are worse than the national average, but the backlogs here are significant. Here is the average processing time at the Office of Disability Adjudication and Review (ODAR) offices in North Carolina with the national average for comparison:

• National 499 days
• Raleigh 543 days
• Charlotte 592 days
• Greensboro 731 days

Social Security Commissioner Michael Astrue has said in testimony before a Congressional committee that he will address these backlogs by opening an additional ODAR office in Fayetteville, NC. Opening an office in Fayetteville would be helpful to each of the existing ODAR offices in North Carolina, since each services a portion of the territory that would be served by a new ODAR office in Fayetteville. Greensboro ODAR got its huge backlog because it had most of the Fayetteville area for several years. Raleigh ODAR is building a larger backlog now since most of the Fayetteville area has been reassigned to Raleigh ODAR.

So, with a new ODAR office in Fayetteville, we must be heading towards a solution to the backlog problem in North Carolina? Wrong. The ODAR office planned for Fayetteville is not a real ODAR office. The plan is for an office with no employees. The "office" will have four hearing rooms that may be used for video hearings, but no employees.

Hearing rooms do not hold hearings. People hold hearings. This plan actually worsens service for claimants living in the Fayetteville area, since it means they are less likely to get a live hearing. This will lead to wild fluctuations in the number of hearings held, presenting practical difficulties for local attorneys. It also means that local attorneys will be relegated to dealing with a constantly changing array of Administrative Law Judges who have no familiarity with the area or local attorneys. To give an idea of the problem, Fayetteville is the home of Fort Bragg, the largest U.S. military base in the world. The area is crawling with retired military personnel. Their cases present some unusual aspects. Are you familiar with the medical condition known as "immersion foot?" You would if you heard cases in the Fayetteville area for long. Can someone who is still on active duty in the U.S. Army get Social Security disability benefits? You would know the answer if you heard cases in Fayetteville for long. See Social Security Administration, Program Operations Manual Series (POMS) §DI 10505.023 TN 7 (08-07) if you are interested in the answer. Have you ever dealt with a Social Security disability case in which a retired serviceman was suffering from PTSD as a result of taking "trophies" in a combat situation? The "trophies" I am talking about here are body parts of killed enemy soldiers. I imagine that ALJs in other areas of the country have seen this kind of case, but not nearly as often as ALJs in this area.

In my opinion, it is somewhat deceptive to say that Fayetteville is getting a new ODAR office. The difference between what Astrue has said and what is actually happening is significant.

Spin is part of government, but excessive spin reduces credibility. In my opinion, a Republican holdover like Michael Astrue ought to keep spin to a minimum. It would be better for him to be as blunt and straightforward as possible and, in general, to underpromise and overdeliver.