Incomprehensible

From the Boston Herald:

Thousands of disabled Bay Staters in dire need of federal aid are facing longer delays after a Patrick administration decision to furlough more than 80 percent of the workers handling their claims, officials and advocates say.

The move sets up a battle between the state and the federal government, with the nation’s top Social Security honcho calling Gov. Deval Patrick decision “incomprehensible” and saying he cannot rule out legal action.

“I can’t conceive of how anyone would think this would make any sense,” U.S. Social Security Commissioner Michael J. Astrue told the Herald. “Massachusetts isn’t saving money. I just think it’s incomprehensible.”

Astrue said the Patrick administration told him that 228 of 272 employees in the state’s two Disability Determination Services Offices, which process thousands of disability applications a year, are to be furloughed. So far, 14 DDS managers have been furloughed. Astrue questioned the logic in furloughing the workers when the office is federally funded.

New Hearing Office In Anchorage

KTUU reports on the opening of a new hearing office in Anchorage, Alaska. Social Security's Commissioner made the long journey for the opening. One of Alaska's Senators showed up for the party.

The President Has A Different Plan

The Associated Press reports that Barack Obama said today that the only thing required to bring Social Security into long term financial balance is to lift the cap on earnings covered by the FICA tax. This is in contrast with the off-hand statement of his aide, Paul Volcker, that the retirement age should be increased or benefits reduced.

Current Picture Of A Building Where A New Hearing Office Is Supposed To Open In August 2010

This is in Fayetteville, NC.

Advisor To President Calls For Raising Retirement Age And Reducing Benefits

From YahooNews:

Social Security can be reformed to secure Americans’ retirement savings, said Paul Volcker, a top adviser to President Barack Obama.

“Social Security is the bedrock of any retirement policy in this country,” said Volcker, chairman of the president’s Economic Recovery Advisory Board, at a retirement forum in New York yesterday. “There’s plenty of room and plenty of need for retirement programs on top of that.” ...

Reforming Social Security is “doable,” he said, in part by “jacking up the retirement age” and changing the benefit calculation so that it won’t rise as fast for higher-income Americans as it does under existing law.

Get The Computer To Do The Work

From a notice posted by Social Security on FedBizOpps.gov:

The Social Security Administration (SSA) is seeking providers of software solutions for natural language processing in a medical context. ... In support of SSA's disability process, we are pursuing several initiatives in health IT [Information Technology] directed toward interoperable exchange of claimant medical records to speed receipt and subsequent case decisions. A significant element of these efforts is the application of intelligent analysis to the medical evidence received to assess any potential matches with policy guidance and facilitate subsequent manual review.

Concerns From The Field

From the minutes of a conference call of the Executive Committee of the National Council of Social Security Management Associations (NCSSMA), an organization of Social Security management personnel:

• FO [Field Office] phones are still a problem and we need additional staffing for that.
• DDSs [Disability Determination Services] are releasing a lot of appeals to the FO which require back-end work.
• RZ/LI [two different types of post-eligibility reviews of Supplemental Security Income non-medical factors] goals difficult to meet.
• Walk-in visitors are very high. Waiting times are also up because resources are going to answering the phones.
• The Field is the “start and finish” of all processes, yet other components seem to be getting the staffing.
• iClaims [claims filed over the Internet] have significantly increased.
• Overall quality is a concern.
• Employees are stressed out, burned out, and in some cases don’t want to work any more OT.
• Concerns that SDW [Special Decisional Workload, a project to clear up errors in payments of benefits that have resulted in huge underpayments of benefits to claimants; SDW cases are extraordinarily complicated and time consuming and can only be undertaken by the most experienced employees and they must have extensive training] workloads will be farmed back out to the FOs.
• Cannot keep up with all the ePath [a web-based application that assists employees in completing certain SSA transactions, such as changes in mailing address, residence address, telephone number, and direct deposit] stand alone events coming from the TSCs [TeleService Centers].
• Martinez [class action lawsuit on fugitive felons] settlement and ACB [American Council of the Blind -- a class action requiring Social Security to prepare Braille notices] special notices require FO resources.
• Work CDR [Continuing Disability Review] goals and Internet goals difficult to meet.
• Staffing increases at the TSCs should focus on areas that help the Field.

Robert Myers Passes

A broadcast e-mail from Social Security Commissioner Michael Astrue:

A Message To All SSA And DDS Employees

Subject: Robert J. Myers

It is with sadness that I report the passing of Robert J. Myers on February 14, 2010. He was 97 years old.

Bob was one of the great leaders of Social Security, beginning his work in 1934 as an actuary with the Committee on Economic Security. He later served as SSA’s Chief Actuary from 1947 – 1970. Following several years as an Actuarial Consultant in other federal agencies, Bob returned to Social Security as the Deputy Commissioner (1981 – 1982). He continued to champion Social Security in other ways, including as Executive Director of the National Commission on Social Security Reform (1982-1983), also known as the Greenspan Commission. I

n addition to his dedicated service, Bob authored more than 900 articles and 5 books on the Social Security program. According to our history page, he made it into the Guinness Book of Records for having testified before Congress 175 times during his tenures as Chief Actuary and Deputy Commissioner.

Please join me in remembering and honoring Robert J. Myers.

Michael J. Astrue
Commissioner