Payments Down Sharply In April

Social Security has issued updated numbers on payments of fees to attorneys and some others for representing Social Security claimants. These fees are withheld and paid by Social Security but come out of the back benefits of the claimants involved. The attorneys and others who have their fees withheld pay a user fee for this privilege. Since these fees are usually paid at the same time that the claimant is paid, these numbers show how quickly or slowly Social Security is able to get claimants paid after a favorable determination on their claims.

Month/Year	Volume	Amount
Jan-13	32,663	$96,690,734.65
Feb-13	35,508	$102,242,540.93
Mar-13	45,189	$130,690,281.94
Apr-13	33,178	$92,566,832.32

Who Is Behind Planet Money?

      The Citizens Journalists Exchange blog thinks that the critics of the NPR hit piece on Social Security disability need to take off the kid gloves:

Just over a week ago,  my Twitter feed started getting bombarded with links to the latest — and quite possibly the scummiest — Planet Money/This American Life propaganda piece on NPR for the financial industry, disguised as highbrow progressive journalism.

The piece was called “Unfit For Work: The Startling Rise of Disability in America” and it essentially argued — using wildly flawed research and straight-up lies — that our Social Security program is burdened by a glut of freeloader disability queens, faking their disabilities in order to live high on the Social Security disability insurance hog.

Why would NPR run such a flawed, biased story? The answer takes us right to the heart of Wall Street’s plans to privatize government benefits, which Wall Street bond holders want to slash for their own profits. This battle pits powerful Wall Street interests and their media and political lackeys on the one side, versus an overwhelming majority of Americans — Republicans and Democrats both — on the other. ... 

Planet Money has a serious conflict-of-interest problem when it reports on anything involving the banking sector. Planet Money’s sole sponsor, as of late last year, is Ally Bank (formerly GMAC), one of the world’s most toxic subprime lenders. Ally/GMAC preyed on Americans on the upside, then plundered taxpayers for over $17 billion in TARP bailout funds when their fraud schemes came crashing down. As we showed, the disturbing overlap between GMAC’s lobbying efforts against bank regulation bills, and Planet Money programs attacking that legislation and its promoters, means that Planet Money has essentially doubled as a sophisticated PR vessel targeting a key audience unaware of the Planet Money/NPR financial arrangement with the banking industry.

The corrupt arrangement caught the attention of the New York Observer, Fairness and Accuracy in Media, and others. Planet Money, This American Life and NPR have all been party to journalistic fraud against their audience, and they’re laughing all the way to the bailed-out bank with the help of your NPR donation.

When you know that Planet Money’s sole sponsor is a predatory lender, this hit-piece on Social Security “disability queens” makes an appalling sort of sense. ...

Philadelphia Office Closed

     From KYW:

Some North Philadelphia residents were surprised today to find their local Social Security Administration office shuttered, the result of a tighter federal budget and sequestration.

Since October, the Social Security Administration has closed three of its offices in the Philadelphia region. ...

The office served about 100 people a day, roughly 26,000 a year ...

The Social Security Administration responded to KYW Newsradio‘s request for information today with a written statement saying, “Tighter budget, including cuts due to sequestration, have exacerbated our ability to serve members of the public who need our services, resulting in longer waiting times.” 

Takes Too Long To Get Problems Resolved

     From some Tulsa TV station that only wants to be known as "2":

There's a lot to ponder, Charles says, during his daily walks.   

How do you recover, he wonders, after a drunk driver kills your adult son? ...

It only turned worse, when the emotional grief turned to financial turmoil. 

Since his son's first and last names were the same as Charles', social security mistakenly thought it was Charles, Sr who had passed away. ...

Then, the Social Security Administration took back the $1200 it had just deposited into Charles' bank account, causing checks to bounce.  .... 

Charles says he called at least ten times to get it resolved, without any luck. ...

After several phone calls and emails, we went to the social security administration's regional office and were able to help resolve Charles' problem, by getting his money back and his benefits reinstated. 

     Sadly, mistakes like this are inevitable. The key is getting them corrected quickly. They don't get corrected as quickly as they should not because Social Security's personnel are lazy or uncaring or incompetent. Sure there's some of that at Social Security and every other large entity in the U.S. but that's not the real reason these problems aren't corrected quickly. It's because there just aren't enough Social Security personnel to take care of problems quickly. It's obvious at ground level that mistakes take longer to correct now than they did before Republicans seized control of the House of Representatives in 2010 and began cutting the agency's budget. I cringe when I see a simple mistake such as misreading an Administrative Law Judge's decision and starting benefits later than they should have been started. I know it's going to take at least a few weeks and maybe a few months to correct this sort of simple mistake.

OIG Agents Testify

     From KOMU:

Social Security Administration agents said under oath Wednesday they requested a list of Missouri's concealed-carry permit holders on three occasions but ultimately never used the data. ...

Schilb and Troy Turk, Special Agent in Charge of the administration's Kansas City field office, told the committee they had planned to compare the list of Missouri's concealed-carry permit holders, of which there are more than 163,000, to a list of Missourians claiming mental disability for Social Security benefits. The intent was to detect fraud, but both men said the project was abandoned when they realized the large amount of data they would have to sift through. Turk said the agency never had any plans to share the list with the Bureau of Alcohol, Tobacco, Firearms and Explosives, but would have alerted the Missouri State Highway Patrol of any matches between the two lists.

     Interesting that Social Security had these agents testify. The agency certainly didn't have to allow this.
     I have trouble believing that high level officials at Social Security's Office of Inspector General (OIG) were unaware of this. What other explanation could there be for Social Security having a seat on the White House working group on reducing gun violence -- a working group which only has eight members?

How Well Does Social Security Use Plain Language?

     Social Security has recently issued its 2012 Plain Writing Act Compliance Report. You can send any comments on the state of plain writing at Social Security to PlainWriting@ssa.gov.

Online Fraud Attempt

     From KSDK:

The Social Security Administration says complaints of fraud linked to online social security accounts are isolated. 

NewsChannel 5 broke the story Monday that people had gotten letters about an online account they hadn't signed up for. 

Late Tuesday afternoon, the St. Louis Circuit Attorney's Office reached out to victims via Facebook, offering ways to protect themselves. 

The Social Security Administration sent a statement Tuesday saying its representatives have assisted customers to address their concerns about the issue. 

A viewer who got one of those letters told us Monday that between 20 and 40 people took their letters to the SSA office in Fenton Monday morning. Someone used their social security numbers to go online and try to steal their social security checks. 

Why Is It Acceptable For People Calling Social Security To Wait Eight Minutes For Someone To Answer The Phone?

     I thought it would be a good idea to take another look at the White House proposed budget for fiscal year (FY) 2014, which begins on October 1, 2013. Take a look at these numbers:

Average Speed of Answer (ASA) [on Social Security's 800 number] (seconds) 
FY 2012 294
FY 2013 455
FY 2014 482 [projected]

      It was taking an average of five minutes to get to a real person when you called Social Security last year. Of course, sometimes it didn't take nearly that long but other times it took longer. That average is up to seven and a half minutes this year and is supposed to go up to about eight minutes next year.
     The U.S. government requires cable television providers to provide an ASA (average speed of answer) of 30 seconds. Apparently, a 30 second ASA is a basic standard for adequate service in the call center business. Private business thinks 30 seconds is reasonable service. Social Security will be offering eight minutes. Why is this acceptable?
     The FY 2014 numbers are just what the White House proposes. It isn't a proposal that would make things better at Social Security. It's a proposal that accepts a significant degradation in service. Republicans termed the President's budget dead on arrival. Can they realistically propose a budget that would cause a greater degradation in call center service than the President's?

     There are many important Social Security matters that can't be handled over the internet now. Many people who need to deal with Social Security cannot use the internet. Thinking internet service delivery is going to take care of Social Security's service delivery problem is a "Let them eat cake" solution. I'd like for my firm to do most of its business with Social Security over the internet but it's just not possible. We have to spend a lot of time dealing with the agency over the telephone and it's hard. Unrepresented claimants are far less able to use Social Security's internet systems that people like myself and my firm's employees.
      And by the way, at last week's House Social Security Subcommittee hearing, one member was urging Social Security to emulate Disney World! I've never had occasion to call Disney World but I'll bet they answer their phones in a lot less than eight minutes. That's because they don't expect fairies or elves to do the work. Disney knows that service costs money and they pony up the money.