Poll results reported by the Strengthen Social Security Coalition:
A majority of Americans want to be able
to call or visit a local Social Security field office for various services.
The
vast majority
of
Americans
—
regardless
of party affiliation, race/ethnicity, gender and age
—
believe that
we need to have more or
the same number of local field offices in the future.
57 percent of people want to be able to call or visit a local office to request a new Social Security card.
- 35 percent of those
surveyed would prefer to call a local phone number to speak with a live agent.
- 22 percent said that they would like to visit a local Social Security office in person.
- 24 percent would prefer to call a national 800 number to speak with a live agent.
- 11
percent prefer using the internet or email.
- 7 percent of participants prefer using an automated phone service. 1 percent would like to correspond
through the mail and 1 percent are unsure of their preferred method.
59 percent of people want to be able to
call or visit a local office to get information
when they are one or two
years away from retirement
.
- 33
percent of those surveyed would prefer to call a local phone number to speak with a live agent.
- 26
percent said that they would like to visit a local
Social Security office in person.
- 21
percent would prefer to call a national 800 number to speak with a live agent.
- 12
percent prefer using the internet or email.
- 5
percent of participants prefer using an automated phone service. 1 percent would like to correspond
through the mail and 1 percent are unsure of their preferred method.
61 percent of people want to be able to call or visit a local office when it was time to actually apply for
retirement
benefits.
- 32
percent of those surveyed would prefer t
o call a local phone number to speak with a live agent.
- 29
percent said that they would like to visit a local Social Security office in person.
- 19
percent would prefer to call a national 800 number to speak with a live agent.
- 13 percent prefer using the
internet or email.
- 5
percent of participants prefer using an automated phone service. 1 percent would like to correspond
through the mail and 1 percent are unsure of their preferred method.
86 percent of Americans want more or the same number of local field offices in the future.
- 44 percent believe there should be more local field offices in the future
- 42 percent believe there should be the same number of local field offices in the future
- 8 percent believe there should be fewer local field offices in the
future
These results are from a poll conducted by Public Policy Polling who surveyed 1,207 registered voters on November
14
-
16, 2014.