The Center for Plain Language has issued its
2014 report card and Social Security got an "A" for compliance with the
Plain Language Act (yes, plain language is required by statute), an "A" for writing and a "B" for information design. Only the Department of Homeland Security and the Securities and Exchange Commission scored as high. No agency got an "A" for information design.
Social Security isn't being shy about telling people that it thinks it's doing a good job. From the
Baltimore Sun:
"Some
organizations have a safety culture because it's very critical to their mission,"
said Steven Patrick, associate commissioner of the SSA's Office of Public
Inquiries, a leader in the agency's effort to communicate clearly. "In
many ways I think of plain language as critical to our mission." ...
Patrick
said an eight-person team at Social Security screens a wide range of
communications, including marketing materials, forms and even letters the
agency sends to lawmakers on Capitol Hill. Officials also use software to
analyze writing samples for style and clarity.
Now, if the agency could just rewrite the letter it's been sending to claimants after they request a hearing, the letter that unintentionally misleads many of them into believing that their hearing is coming up in 20 days. How many decades has that letter been in use?