Bad Times At Field Offices

      An anonymous e-mail I received:

Hi Charles - I have been reading your blog for years.

Im a field office manager and felt compelled to share what management has sustained for nearly twelve months.

First off - kudos to SSA for putting somewhat of pan together by sending everyone home after cancelling telework...of course. Since that time things have gotten just awful and unsustainable.

We don’t have centralized print so management is asked to go in and pack every letter daily. Many ma agents don’t have updated mail machines so we must weigh envelopes individually and seal them by hand. The process takes hours. After outgoing is done all day - we handle incoming. Hundreds of documents from the public daily in some cases. Items go missing regularly. We open every piece and scan them into a program so employees can work. This process is even longer than outgoing mail. When it concludes - the day is likely over. As this work from home progresses we were slowly told things would return to normal but from home. Problem is we don’t the technology - everything at home takes longer. Managers were drowning in mail and still are- the calls exploded - an office like mine went from 600 calls to roughly 2000. We could not keep up - Area directors insisted on 90% answer rates. Workload immediately fell off. Instead of adjusting they increased our PSI goals in one area in particular- ssi redetermination. We had some of the highest targets ever yet we were receiving no help. Through all this management was told they could not work OT because it would look bad. We were told that management doing production was also frowned upon.

Months have passed and the agency did little to aid mgmt. in fact they made it worse. They made exceptions to allow individuals in office and mgmt was asked to pull away from mail to risk ourselves with claimants. It’s ok - they bought flimsy sneeze guard to protect us. When we asked for hazard pay or ability to carryover we were told no.

We have been wildly mistreated by the DCo front office. This year is worse still

For your audience our initials claims have gone from 125 as a goal for an initial decison to 170 days and recons from 118 to 152 days . In short it’s now average 11 months before you make it to a hearing In many cases - replacement cards take a month before processing . Record request from attys - I haven’t been able to get to them in months. You want certified record - that’s 6 months minimum. We are a disaster and holding it all together on the back of managers that are breaking. We are told we can’t let calls go but due to a nearly 500 million budget shortfall we won’t have any OT , are still expected to clear 20% more redeterminations and answer 90% of goals. Oh and all mail most be processed in 60 days.

I could go on forever - I only share to say how truly dire SSA situation is. I also share to show this who represent people that we are in a giant spiral with zero plan.

How out of touch you say - well dco touted a great Mobil check in program that they didn’t realize can’t handle foreign ss5 because a lack of having a number. They actually developed , designed, shared , gloated and didn’t realize its flaws until a manager pointed out the obvious.

Sorry for the rant and misspelling -perhaps you can take some blurbs to share with readers that we aren’t bad - we work hard - we just are given no chance for success and it’s getting worse. Thanks Charles

New Musculoskeletal Listings To Go Into Effect In Less Than A Month Unless Blocked

      The harsh new musculoskeletal Listings are scheduled to go into effect on April 2. The Biden Administration could delay implementation or even kill these changes altogether. However, there has been no sign so far of anything that would derail the new Listings. 

     I fear that these changes now seems too much like mere housekeeping. I don't think they will seem that way if implemented.

     I'm curious. Has Social Security been training staff on the new musculoskeletal Listings?

Ways And Means Leaders Call For Saul’s Removal

      From a press release:

Today, House Ways and Means Social Security Subcommittee Chairman John B. Larson (D-CT), Worker and Family Support Subcommittee Chairman Danny K. Davis (D-IL), and Oversight Subcommittee Chairman Bill Pascrell, Jr. (D-NJ) called for the immediate removal of the Commissioner of Social Security, Andrew Saul, and the Deputy Commissioner, David Black, who were both appointed by former President Trump. ...

     Sending out press releases is nice but any of these Subcommittee heads can hold an oversight hearing and demand that Saul testify so he can be roasted. Firing him is one way of getting rid of him. Pressuring him to quit is another.

     I wonder what’s going on behind the scenes. Is the Biden Administration torn about what to do about Saul? Is this press release just a meaningless bow to employee unions?

Man Dies After Exchanging Fire With Security Guard At Norfolk Social Security Office

      From WAVY:

The man accused of shooting a 52-year-old security officer Feb. 8 at a U.S. Social Security Administration building in Norfolk has died.

Federal court paperwork says 44-year-old William D. Rankin died Wednesday at a hospital. ...

According to the authorities, Rankin had been taken to a local hospital with life-threatening injuries after the shooting. Staff at the hospital pronounced him deceased Wednesday.

The security guard he injured in the shooting was taken to the hospital as well, but was expected to fully recover.

     Can anyone recall any prior fatal shooting at a Social Security office?

Why No SSI For Puerto Rico?

     Matt Ford has written an interesting piece for TNR on the background of the Supreme Court case on whether it is constitutional to deny SSI benefits to U.S. citizens who reside in Puerto Rico. There's little question about it. This and other distinctions were made in the case of Puerto Rico due to racism. As Ford writes:

... In Dawnes v. Bidwell, the first of the Insular Cases, the Supreme Court described Puerto Rico and other newfound colonial possessions as “inhabited by alien races, differing from us in religion, customs, laws, methods of taxation, and modes of thought,” where “the administration of government and justice, according to Anglo-Saxon principles, may for a time be impossible.” ...

Supreme Court To Hear Social Security Cases Today

     The Supreme Court is scheduled to hear oral arguments at 10:00 today in two cases that present the issue of when a Social Security claimant must raise an issue. Must it have been raised before the agency in order to raise it before the federal courts? This is in the context of Lucia challenges to the authority of Administrative Law Judges to hear cases but the Court's ruling will certainly affect Seila Law litigation. 

     You can listen to live audio of the oral arguments.

SCOTUS To Hear Windfall Offset Case

      Yesterday I posted the news about the Supreme Court agreeing to hear a case concerning whether it is constitutional to deny SSI benefits to disabled individuals who live in a U.S. territory. That was not the only announcement yesterday of a Social Security case that the Supreme Court would hear. The Court also agreed to hear Babcock v. Saul, which presents an issue of more limited importance, "Whether a civil service pension received for federal civilian employment as a “military technician (dual status)” is “a payment based wholly on service as a member of a uniformed service” for the purposes of the Social Security Act’s windfall elimination provision."

Supreme Court Will Hear Puerto Rico SSI Case

      The Supreme Court has granted a writ of certiorari, that is it has agreed to hear, the case of U.S. v. Vaello-Madero, which presents the issue of whether it is constitutional to deny SSI benefits to U.S. citizens who reside in the territory of Puerto Rico. I don't know whether this will be argued in this term of Court. If it's too late for this term, it will be heard in the next term, which always begins on the first Monday in October.