From: ^Commissioner Broadcast
<Commissioner.Broadcast@ssa.gov>
Sent: Friday, May 28, 2021 1:30 PM
A Message to All SSA Employees
Subject: Update on
Telework
I want to begin to talk with you about the future of our
operations post-pandemic. First, let me
make clear that this is a separate conversation from our current work during
the pandemic. For now, we continue to
operate under our COVID-19 Workplace Safety Plan including maximum telework and
office capacity limits.
Agencies across government have gained real-time telework
experience since March 2020. The
pandemic forced us to implement new ways of doing business, which accelerated
some positive changes and highlighted areas where we need to make additional
improvements. We have done a great job
under difficult circumstances ensuring our key services continue. Still, there are areas where we are falling
behind.
Part of the reason for service degradation could be
inefficiency in business processes due to the temporary but necessary changes
we made during the pandemic. For
example, requiring the public to mail in important documents like drivers’
licenses for a Social Security card is not sustainable, but iSSNRC and video
and express appointments will help address that workload. We also know that not all work is portable
and some members of the public, in particular our vulnerable populations, are
best served in person.
The pandemic provides us a unique opportunity to build a
new normal that improves public service. A part of that opportunity is to reconsider
how we use telework. As a result, I have
asked each component’s Deputy Commissioner (DC) to reassess telework
opportunities within your components considering all we have learned during the
last year. Generally, we expect to increase telework opportunities from our
pre-pandemic levels. We will also be seeking input from the unions and meeting
any applicable labor obligations.
Public service must remain the key driver, but issues
like employee retention, recruitment, morale, space savings, continuity of
government operations, and the environment will also inform our
decisions. Additionally, we are participating in a government-wide
initiative about the future of work, which will guide our decisions including
when more employees will return to the office.
We will continue to follow the Administration’s
science-driven lead on operating during the pandemic, and I will continue to
share new information with you as we receive it. At the same time, we must plan for how the
agency can best perform in the future.
I appreciate that telework is important to you and for
your ability to plan in your personal lives so I wanted to take a moment to let
you know we are working on it. Thanks again for all you are doing to be sure we
take care of the people who depend on us.
Andrew Saul
Commissioner