A report from Social Security on operations at its Office of Hearings Operations (OHO).
Click on image to view full size |
A report from Social Security on operations at its Office of Hearings Operations (OHO).
Click on image to view full size |
From WESH:
Long lines were reported at the Orlando Social Security Office Wednesday.
One woman told WESH 2 she arrived at 6 a.m. ahead of the office opening at 9 a.m. As of 11:30 a.m., she was still waiting and it was her second day in line. She said she and her dad came yesterday morning at 7a.m. and was home because the lines were too long.
AdvertisementAnother woman said she came because the office misspelled her daughter’s name and they told her to come in person. ...
There's a similar piece on another local station in Orlando.
Photo taken at 5:51 AM |
The long lines outside Orlando's Social Security office have continued early Wednesday morning.
Dozens of Central Florida residents in search of Social Security services waited hours outside the Orlando Social Security office under the hot Florida sun Tuesday afternoon.
Some arrived as early as 2:00 a.m. Wednesday to try to guarantee an appointment this morning. The office opens at 9 a.m. ...
In a statement, a Social Security Administration spokesperson advised residents to book appointments over the phone or online to avoid waiting in lines.
However, people who waited in line told Spectrum News 13 that they tried, but were not able to book an appointment using those services.
From Retirement Trends in United States, 2000-2022, a report by the Congressional Research Service at the Library of Congress.
Click on image to view full size |
From Federal News Network:
The Baltimore Ravens football team may be better known for its winning ways on the field and its rabid fans in the stands.
But the Social Security Administration turned to the NFL team because of its prowess in using data to drive customer experience decisions. It also didn’t hurt that SSA headquarters is located in Baltimore County, Maryland, and many of the staff are big fans of the team.
Patrick Newbold, the assistant deputy commissioner and deputy chief information officer at SSA, said the Ravens are known for providing a great customer experience for their fans so it just made sense that the agency would reach out.
“One of the questions we asked the Baltimore Ravens was how business intelligence analytics changed their service delivery model?” Newbold said on Ask the CIO. “The Ravens shared an excellent use case with us on how data was able to challenge one of their assumptions on fan demographics. Early on, when they started to aggregate that data, that data disproved assumptions they had about their season ticket holders. Their fans were a lot younger than the marketing assumed. ...
The Ravens brought their chief data officer or equivalent position to the table to meet with executives from SSA’s CIO, CDO and mission offices. ...
“We want to use data to monitor and improve the way we do business and services, and deliver our services to our citizens,” Newbold said. “We also shared several challenges. One was the importance of data collection. The Baltimore Ravens leverage NFL-wide data as well as their Baltimore Ravens-specific data. They use that data to inform decisions. We, at SSA, want to create a primary source of SSA-wide data that is beyond assumptions and that supports that ad hoc, cross-cutting capability to do some data analytics. While we are completely different organizations, we have the same goals and mission desire when it comes to how we can use data to really inform the way we want to move forward.” ...
“We also met with a couple of thought leaders since June, the former General Motors CIO Ralph Szygenda and the former IRS Commissioner Charles Rossotti,” he said. “We take these conversations and we’ve highlighted about three important lessons learned from these conversations, and we are baking those into our strategy. They are around governance, data and culture.” ...
Learning from the experiences of others is a good idea but this still sounds weird.
The full House Appropriations Committee has approved its version of the appropriations bill covering the Social Security Administration. There were no amendments affecting Social Security. The report that accompanies such bills has been released. These reports typically contain precatory language that agencies generally try to follow even if they are not legally required to do so. Here's some excerpts that affect Social Security (beginning at page 310):
Note that we are a long, long way from having a final bill. The Senate has to act. The filibuster in the Senate gives the minority a veto over appropriations bills. The House of Representatives may be in Republican hands by the time there is final action.
The Social Security Administration is today publishing in the Federal Register the increase in the fee cap under the fee agreement process from $6,000 to $7,200 effective November 30.