From a longish piece in Fortune on Frank Bisignano:
... [Bisignano] rebuilt Citigroup’s decimated back-office operations from the ashes of
9/11, repaired Washington Mutual’s stricken subprime book after the 2007
housing meltdown as Jamie Dimon’s fixer at JPMorgan Chase, and transformed a lumbering warhorse that was one of the worst investments KKR
ever made into a potent money spinner that he merged into Fiserv, then
drove the combo to reign as America’s largest non-bank handler of credit
card payments to retailers, restaurants and other merchants, ferrying
$2.5 trillion in payments per day. ...
Bisignano built his career bulldozing forward to mend the most basic but
unsexiest of businesses. The Brooklyn-born Bisignano’s father labored
as a career customs agent. His mom was a 105-pound dynamo who began as a
bookkeeper at a stevedoring outfit and rose to run the whole waterfront
operation. Bisignano went to Baker College, a liberal arts school in
Kansas, where he majored in business and won trophies as a nationally
ranked bowler. [The bowling team at Baker College isn't exactly the same as the fencing team at Yale. How did an Italian-American kid from New York City end up at a small college in Kansas anyway? By the way, note that there is no mention of an M.B.A. which is surprising for someone with Bisignano's work history.] In 1994, Jamie Dimon hired Bisignano at Travelers
to run operations at Smith Barney. Bisignano unwound leading a zany
softball team of Italian Americans who dubbed themselves “the Paisanos”
and sported floppy hats like pizza makers on the diamond. ...
Bisignano contracted throat cancer [sometime after 9/11], a condition he likely ascribes to
the toxic soot of 9/11 [He was working in the area at the time]. Every morning, he’d undergo radiation in the New
York area, and right afterward head to the airport to fly cross-country
for a day of work on the West Coast. Then he’d jet back overnight and
take radiation again in the morning. Bisignano survived surgery, and his
trademark gravelly voice is a legacy of that illness. ...
Bisignano created probably the most sumptuous corporate hub in Manhattan
by purchasing and totally renovating 1 Broadway, a Queen Anne–style
architectural marvel dating from 1745 that overlooks Bowling Green and
the New York Harbor. ...
Read the whole thing. There's the inevitable assumption that someone with a successful business background will "turn around" Social Security, which causes my eyes to roll, but also a good deal of useful information about the man.