The Whole Truth?

      From the Washington Post:

Frank Bisignano, President Donald Trump’s nominee to run the Social Security Administration, testified under oath at his confirmation hearing Tuesday that he has had no contact with the Elon Musk cost-cutting team that is directing a major downsizing of the agency. 

But Sen. Ron Wyden (Oregon), the top Democrat on the Senate Finance Committee, said the claim is “not true,” citing an account the senator said he received from a senior Social Security official who recently left the agency. The former official — whose detailed statement was shared with The Washington Post — described “numerous contacts Mr. Bisignano made with the agency since his nomination,” including “frequent” conversations with senior executives. 

The nominee “personally appointed” Michael Russo, the chief information officer leading Musk’s U.S. DOGE Service team at Social Security, and the two speak frequently about agency operations, the former executive said. 

The Post confirmed the former official’s account with two people, including another former senior official who heard Russo speak regularly about his interactions with Bisignano over policy changes. The other, a disability advocate, said she was told by acting commissioner Leland Dudek that the nominee and Russo “spoke multiple times a day” about Social Security operations. The advocate requested anonymity to preserve her relationship with the agency, while the former official did so because they were not authorized to disclose internal details…. 

The former official said in their statement to Wyden that after Russo had trouble persuading the career staff to expedite the hiring of a DOGE software engineer named Akash Bobba, “Mr. Bisignano personally intervened … to instruct SSA staff to onboard Mr. Bobba and give him immediate access” to the agency’s private data systems. Bisignano did not address what role he may have had in helping Bobba gain access. Bobba and Russo did not respond to requests for comment. …

Senate Republicans Say “Don’t Blame Us”

      From NBC News:

WASHINGTON — Elon Musk’s Department of Government Efficiency is moving to downsize the Social Security Administration with office closures, cutbacks on phone services and new rules requiring in-person visits for some prospective beneficiaries to register.

And DOGE is making those changes without consulting or notifying some of the most senior lawmakers on Capitol Hill who oversee Social Security, including GOP allies of President Donald Trump. …

Sen. Steve Daines, R-Mont., a Senate Finance Committee member who on Tuesday pressed Trump’s nominee to lead the Social Security Administration about long wait times for customer service, said in an interview that he, too, hasn’t been in the loop for the administration’s changes.

“No, we haven’t,” he said. “I haven’t had any heads-up on any specific announcements.” … 

     If there were only something these Senate Republicans could do, like delay a nomination or hold a hearing on what DOGE is doing, but, of course, that’s out of the question. 

Reports On The Confirmation Hearing

     I haven't yet been able to watch the Bisignano confirmation hearing. I'll get to it when I can. In the meantime, here are reports from ABC and NBC.

Chaotic Conditions At Social Security -- But Maybe The Post Office Will Help

 

    From the Washington Post:

The Social Security Administration website crashed four times in 10 days this month, blocking millions of retirees and disabled Americans from logging in to their online accounts because the servers were overloaded. In the field, office managers have resorted to answering phones at the front desk as receptionists because so many employees have been pushed out. But the agency no longer has a system to monitor customers’ experience with these services, because that office was eliminated as part of the cost-cutting efforts led by Elon Musk. ...

Depending on the time of day, a recorded message [on the 800 line] tells callers that their wait on hold will last more than 120 minutes or 180 minutes. Some report being on hold for four or five hours. A callback function was only available three out of 12 times when a reporter for The Post called the toll-free line last week, presumably because the queue that day was so long that the call would not be returned by close of business. ...

On Monday, Dudek said the agency is working with U.S. Postal Service on an agreement to take on new requirements to verify claimants’ identities. ...

Meanwhile, a DOGE-imposed spending freeze has left many field offices without paper, pens and the phone headsets staff need to do their jobs communicating with callers — at the exact moment phone calls are spiking, the employee in Indiana said.

The freeze drove all federal credit cards to a $1 limit. Social Security saw the number of its approved purchasers reduced to about a dozen people for 1,300 offices, said one agency employee in the Northeast.

...

Self Awareness In Advance Of The Bisignano Nomination Hearing

      From a New York Times piece on the Bisignano nomination:

… Because of Mr. Dudek’s self-admitted bumpy tenure, he said he did not expect to last much longer.

“I can’t imagine the nominee would want to keep me after the way I’ve been doing things here,” Mr. Dudek said, adding that he had had no contact with Mr. Bisignano. …

     Remember, the Senate Finance Committee hearing on the Bisignano is set to begin at 10:00 Eastern time today.  Watch it online.

     I wouldn’t shed many tears for Dudek. The wingnutosphere always takes care of its foot soldiers.

Rushing Teleservice Cuts

      From Axios:

The Social Security Administration is rushing cuts to phone services at the White House's request, the agency's acting commissioner told Social Security advocates in a meeting on Monday, two sources who attended tell Axios. …

Driving the news: Acting commissioner Leland Dudek said the changes in question would usually take two years to implement, but will be made in two weeks instead, the two sources said on condition of anonymity due to fears of retaliation. 

• Dudek also said the changes, happening so fast and with little public understanding, will create opportunities for scammers, one of the sources said.
• There will be individuals who will be victims of fraud as a result of the changes, Dudek said, according to one attendee. He said in the past Social Security had been too "thoughtful" in considering beneficiaries before making changes. …

     Why, exactly, would they be in a rush to cut telephone service?  It’s like they really embrace being evil.

That Videotaped Meeting

 

    Take a look at the taped meeting Social Security just posted. You'd think that Social Security's problems are almost all technical, problems that a good leader can resolve. It is the message that Bisignano can solve Social Security's problems without additional resources. Good luck with that!

Press Release On Transparency And Accountability -- So, Uh, What Are You Doing About The 800 Number Wait Times Apart From Encouraging Employees Who Answer The Phones To Quit?

Press Release

Social Security Increases Transparency and Accountability
Shares More Information Online

The Social Security Administration (SSA) announced today several new initiatives and resources to promote greater transparency and accountability.

“President Trump has been clear that good government must serve the People. This begins with being transparent in how its government makes decisions and operates as good stewards of the resources entrusted to it,” said Lee Dudek, Acting Commissioner of Social Security. “With this guiding principle in mind, Social Security is taking several important steps to increase transparency and accountability in order to help others understand our agency’s work and the complexities we navigate.”

What to Know about Proving Your Identity: SSA recently announced it is strengthening identity proofing requirements for people who do not use a personal my Social Security account to apply for cash benefits or to change direct deposit information for benefits. To help the public understand the new policy, SSA today published a new webpage, What to Know about Proving Your Identity | SSA.

Weekly Operational Report Meetings: Acting Commissioner Dudek meets with his senior leadership team throughout the week to tackle a range of challenges facing the agency. During the Weekly Operational Report (WOR) meeting, leaders focus on specific topics, the options presented to the acting commissioner, and the resulting decisions made during these meetings. Beginning March 14, 2025, each WOR is recorded and published to SSA’s YouTube channel. The WOR Playlist is available here: SSA Weekly Operational Report Meetings

Agency Actions: Acting Commissioner Dudek also published online a summary of select agency challenges, options presented, and the Acting Commissioner’s ultimate decisions. SSA plans to update this page periodically to include notable matters the current Administration is solving. Agency Actions | SSA

National 800 Number Wait Times: The American people do not receive the prompt customer service they deserve when calling the agency’s 800 number. Despite the knowledge, dedication, and experience of SSA’s telephone representatives, customers wait too long to speak with a representative. People deserve to know the wait time challenges they will face if unable to use the agency’s secure and convenient online services. Acting Commissioner Dudek is increasing the level of detail shared with the public to provide an honest and transparent view of wait times. Social Security Performance | SSA and Contact Social Security By Phone

Efficiencies and Cost Avoidance: SSA works closely with the General Services Administration to identify unused and underutilized office space. SSA published its Efficiencies and Cost Avoidance webpage that lists soft-term lease terminations, including an explanation for each location and whether any change affects the public or not. For nearly all locations, the space being terminated is only a small room within the larger Social Security office location.

Workforce Update: SSA identified opportunities to optimize its workforce by offering voluntary opportunities to depart the agency or move to a frontline customer service position. The Workforce Update | News | SSA webpage briefly explains each voluntary option and how many employees accepted that option.