Press ReleaseSocial Security Increases Transparency and Accountability
Shares More Information OnlineThe Social Security Administration (SSA) announced today several new initiatives and resources to promote greater transparency and accountability.
“President Trump has been clear that good government must serve the People. This begins with being transparent in how its government makes decisions and operates as good stewards of the resources entrusted to it,” said Lee Dudek, Acting Commissioner of Social Security. “With this guiding principle in mind, Social Security is taking several important steps to increase transparency and accountability in order to help others understand our agency’s work and the complexities we navigate.”
What to Know about Proving Your Identity: SSA recently announced it is strengthening identity proofing requirements for people who do not use a personal my Social Security account to apply for cash benefits or to change direct deposit information for benefits. To help the public understand the new policy, SSA today published a new webpage, What to Know about Proving Your Identity | SSA.
Weekly Operational Report Meetings: Acting Commissioner Dudek meets with his senior leadership team throughout the week to tackle a range of challenges facing the agency. During the Weekly Operational Report (WOR) meeting, leaders focus on specific topics, the options presented to the acting commissioner, and the resulting decisions made during these meetings. Beginning March 14, 2025, each WOR is recorded and published to SSA’s YouTube channel. The WOR Playlist is available here: SSA Weekly Operational Report Meetings
Agency Actions: Acting Commissioner Dudek also published online a summary of select agency challenges, options presented, and the Acting Commissioner’s ultimate decisions. SSA plans to update this page periodically to include notable matters the current Administration is solving. Agency Actions | SSA
National 800 Number Wait Times: The American people do not receive the prompt customer service they deserve when calling the agency’s 800 number. Despite the knowledge, dedication, and experience of SSA’s telephone representatives, customers wait too long to speak with a representative. People deserve to know the wait time challenges they will face if unable to use the agency’s secure and convenient online services. Acting Commissioner Dudek is increasing the level of detail shared with the public to provide an honest and transparent view of wait times. Social Security Performance | SSA and Contact Social Security By Phone
Efficiencies and Cost Avoidance: SSA works closely with the General Services Administration to identify unused and underutilized office space. SSA published its Efficiencies and Cost Avoidance webpage that lists soft-term lease terminations, including an explanation for each location and whether any change affects the public or not. For nearly all locations, the space being terminated is only a small room within the larger Social Security office location.
Workforce Update: SSA identified opportunities to optimize its workforce by offering voluntary opportunities to depart the agency or move to a frontline customer service position. The Workforce Update | News | SSA webpage briefly explains each voluntary option and how many employees accepted that option.
Mar 24, 2025
Press Release On Transparency And Accountability -- So, Uh, What Are You Doing About The 800 Number Wait Times Apart From Encouraging Employees Who Answer The Phones To Quit?
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4 comments:
Leland, you should voluntarily leave your position to work in a frontline position. Check that… you will be in court trying to wiggle out of your mess.
"Workforce Update: SSA identified opportunities to optimize its workforce by offering voluntary opportunities to depart the agency or move to a frontline customer service position."
The problem is the buyout offer, combined with forced 100% return to office, has induced some of SSA's best and most experienced frontline workers to quit or retire.
Why were the buyouts and early retirements offered to
frontline workers? This is the very opposite of optimizing SSA's workforce!
Entire staffs are leaving in crucial areas. For example, the entire Claims Specialist Staff in the Congressional unit in my payment center, took the buyout offer and left last week. 20K and a month of administrative leave, shouldn't have been offered.
So, if my internet goes out, which happens frequently where I live, and I don't receive my benefits/need to change my Direct Deposit information, I have to take a boat, or fly to my local SSA office? That is ridiculous. My local SSA office is almost 800 miles away! That's about $1000 flight, which most claimants like me don't have. What the?? They paying for it?? I know medicaid in my state will pay for flights and hotels for doctors, especially specialists. (I live in a VERY rural area of a VERY rural state).
Not trying to be rude, but that sounds like the price to pay to live that remote. You my friend are living in another world. That's a lifestyle choice. For the rest of America, even rural folks generally live within 30 minutes to an hour of civilization, and those locations tend to currently have an office. I'm not sure your story makes sense to most, and I'm sure somehow a solution will be offered for those in your situation. If not, I don't know. You chose to live in the boonies. Some people who choose to live overseas run into the same thing having to travel to an embassy for any kind of government help. It's a choice. Some choices come at a cost.
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