Bisignano Doesn't Like Leaks But They're Sure Happening

     ABC News has obtained an audio recording of the meeting that Frank Bisignano had with Social Security staff yesterday. They have posted excerpts. It sounds like it was a rambling performance. I'll offer a few quotes here but if you weren't part of that meeting you probably want to look at the whole ABC piece.

... "So, I get a phone call and it's about Social Security. And I'm really, I'm really not, I swear I'm not looking for a job," Bisignano said, according to an audio recording of the meeting obtained by ABC News. "And I'm like, 'Well, what am I going to do?' So, I'm Googling Social Security. You know, one of my great skills, I'm one of the great Googlers on the East Coast."

"I'm like, 'What the heck's the commissioner of Social Security?'" said Bisignano, who now oversees one of the largest federal agencies that's responsible for distributing retirement, disability, and survivor benefits to more than 70 million Americans.

"Put that as the headline for the Post: 'Great Googler in Chief. Chief in Googler' or whatever," said Bisignano, who throughout the meeting repeatedly bemoaned media leaks from within the agency. ...

 "Are we having fun yet? Are we OK?" he asked those on the call. ...

Bisignano told the managers that they needed to believe that DOGE was "helping to make things better" even if "it may not feel that way." ...

"Did you guys know there was a protest against me? Who knows there was a protest against me?" he said. "I like that protest -- I want to prove them so wrong, man, this is going to be most fun I ever had." ...

     By the way, does anyone know whether Bisignano had any briefings from career people at Social Security between the time he was nominated and confirmed? I don't have any experience with these things. I would like to think that would be standard but Bisignano sounds like he came into the job cold.

Bisignano Repeats What He Knows To Be Outrageous Bull

      This is unbelievable. Just watch and listen to this interview with Frank Bisignano on Fox “News”. Never in my life did I imagine that a Social Security Commissioner could behave like this. He deserves no benefit of the doubt from anyone after this shocking performance.

     Note to Bisignano: If you’re still at Social Security when the 2026 election rolls around, which I doubt, don’t even think about hanging around if the Democrats regain control of the House of Representatives. It won’t be pretty for someone who has engaged in such behavior. In fact it won’t be pretty when Bisignano does a hearing with House Ways and Means now.

This Guy Is A Star Manager?

      From Federal News Network:

… SSA Commissioner Frank Bisignano told managers in a largely unscripted 90-minute address Wednesday that he has no plans for a Reduction in Force, but said AI will be a “great enabler” that helps employees handle a growing workload with its lowest headcount in 50 years.

“I have no intent to RIF people,” Bisignano told managers. “If I wake up and find out we can do all our work with 20,000 people — which I can’t see that right now — we’ll be 20,000. If I wake up and say, ‘We need 80,000,’ we’ll be 80,000. I’ve got to determine what the right staffing level is.” …

“We’ve got a lot of turmoil. I think we reassigned a lot of people,” Bisignano said. “I guarantee you, we’re going to get the job done, and my dream is to not have to let people go,” Bisignano said. “If we can’t get the job done, that’s a different problem. You guys don’t want people who don’t give an honest day’s work for an honest day’s pay, do you?” …

When it comes to rolling out new tools, Bisignano said his first tech priority is to deploy AI on the agency’s phone lines.

“The phone has to have artificial intelligence to do the work. We can all do this in a year, and then your jobs will be more enriching,” he said. “The reason we get so many phone calls is because half the people have to call twice.” …

Bisignano said he’s open to asking the Trump administration money for IT modernization, or more employees to lead his tech modernization plans, if the agency doesn’t already have the resources to do it. …

“A previous commissioner likes to talk about why we’re going to break this thing — why this thing can’t work. ‘It’s like the least amount of people we’ve ever had, it must break,’” Bisignano said. “You can’t just throw stuff out with me and make something up.” …

     There’s a lot one could say about this. There’s the casual assumption that technology will save the day when’s there’s zero proof that it will or that you can afford it if it can. I’ve had the misfortune of trying to deal with a couple of large financial institutions lately. Whatever AI they were using was little more than annoying. Want to know account balance or payment due? They may be able to help you with AI. Anything else, forget it.  Can anyone point me to ANY large institution that has a well functioning AI system that really does the job of answering their phones for anything other than the simplest transactions?  He completely underestimates just how complex the calls coming in to Social Security actually are. The insinuation that employees aren’t giving an honest day’s work doesn’t endear you to agency employees who are working their tails off. He’s spouting off as if he understands the work and the workers when he doesn’t. 

Bisignano Getting Big Tax Break

      From Jacobin:

As the Trump administration hollows out the country’s safety net for retirees and those with disabilities, the agency’s new chief has just been approved for a massive tax break for his Wall Street riches, according to new ethics documents reviewed by the Lever. …

To comply with federal ethics law, Bisignano has agreed to sell his shares in Fiserv, which are currently worth roughly $484 million. Because of a special loophole in the tax code for government officials, Bisignano will be able to indefinitely defer any capital gains tax on the divestment — meaning he may never have to pay taxes on the enormous windfall.

The exact value of Bisignano’s tax break is not clear from the ethics disclosure, but previous tax breaks for comparable divestments have been worth tens of millions of dollars. …

Filing Early Due To Fear

      From the New York Times:

The morning after his 67th birthday, Marty McGowan filed for Social Security. That wasn’t his original plan. He had intended to wait until he was 70 to claim benefits, in exchange for a heftier payment that would have yielded an extra $800 a month.

But like other retirees in recent months, he was watching the Trump administration’s shake-up at the Social Security Administration during a time when the broader economic outlook appeared increasingly uncertain. Concerns about the economy and access to benefits nudged him to file earlier than he had anticipated, even if it might cost him over the long run.

He wasn’t the only one: An additional 276,000 retirees claimed benefits on their earnings record this fiscal year through April, according to the Urban Institute, a research group, a 13 percent jump from the same period a year ago. Officials inside the Social Security Administration called the rise “dramatic,” and though there were some other reasons for the surge, program experts say anxiety appeared to play a meaningful role. …

Social Security Organizational Chart

 

Click on image to view full size or go to this site to view it in a more readable format that I can't reproduce here

O’Malley Cited For Hatch Act Violation

      From The Hill:

Former Social Security Administration (SSA) Commissioner Martin O’Malley violated the Hatch Act during an interview with a local news outlet in North Carolina last year, a U.S. Office of Special Counsel (OSC) investigation found Friday.  …

The complaint pointed to O’Malley’s seven-minute interview with WPTF Morning News based in Raleigh, N.C.  …

The former Maryland governor then claimed he “certainly can’t tell anybody who to vote for, but I can tell you that the proposals that are coming from Donald Trump would quickly deplete Social Security, and we wouldn’t be able to pass it on to our kids as our grandparents passed it on to us.”  …

The Office of Special Counsel wrote that the “only plausible conclusion to draw from Mr. O’Malley’s comments is that, while speaking in his capacity as SSA Commissioner, he explicitly told listeners that they must vote against President Trump to satisfy their responsibility to preserve Social Security.”  …

     This seems almost quaint considering what’s happened since but he wasn’t supposed to do it. 

LOL: “Bisignano Coming To Dislike DOGE.” AI Not Ready For Prime Time. Who Could Have Predicted?

       From the Washington Post:

The U.S. DOGE Service arrived at the Social Security Administration this year determined to slash staff and root out what it claimed was widespread fraud and wasteful spending — a mission Elon Musk’s cost-cutting team has pursued across the government.
But as of this week, many of the major changes DOGE pushed at Social Security have been abandoned or are being reversed after proving ineffective, while others are yielding unintended consequences and badly damaging customer service and satisfaction. The problems come as the agency struggles to cope with a record surge of hundreds of thousands of retirement claims in recent months. …

Social Security is poorly positioned to handle the influx [of new retirement claims], according to several staffers, as well as records obtained by The Post. Thousands of employees have taken the Trump administration’s early resignation offer or its early retirement offer, depleting the workforce and leaving some offices wholly bereft of staff, emails show. A DOGE-led move to slash staffing levels spurred many senior administrators scared of getting fired to accept reassignment to lower-level field office positions, slowing claims processing further as those employees are trained, according to employees and records. …

Bisignano is coming to dislike DOGE and hopes to minimize the team’s influence, the officials said. Another official, however, said Bisignano wants to “partner” with DOGE. …

DOGE staffers came to Social Security vowing to end fraudulent claims filed by scammers and grifters, and convinced that much of that activity was perpetrated over the phone, The Post previously reported. Career staff attempted to explain that wasn’t true, but to no avail, according to three current and former employees familiar with the matter. DOGE proposed ending phone service for retirement and disability claims, then narrowed its proposal after backlash from older claims recipients, advocates and lawmakers — then abandoned the idea.
Staff on the IT side developed a solution they hoped would pacify DOGE: A three-day hold on phone calls to allow extra checking for fraud, the employees said. Everyone, from rank-and-file career staff up to Dudek, knew the phone fraud check was not needed, the employees said. But they did it anyway.
“People lacked the fortitude to tell DOGE there was no fraud because they were afraid to lose their jobs,” one former high-ranking official said, referring specifically to claims filed by telephone. “They knew there was no fraud.” …

When a Post reporter called the [agency]phone line Friday afternoon, it took eight attempts to get transferred to an agent. The AI bot asked the reporter several times to end the call and gave unrelated information about a cost-of-living adjustment, Medicare Part B’s premium and benefits available to people after the retirement age.