Gallup has a poll out on "the individual experience with federal agencies." The Social Security Administration was chosen as the federal agency that has the biggest impact on American lives personally and by a wide margin. Social Security was in the second quartile of agencies in terms of how satisfied people were with their interactions with the agency, ranking behind agencies such as Fish and Wildlife, the Forest Service, the National Park Service, the Smithsonian, the State Department and VA Hospitals.
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