While SSA made progress in FY 2013 in addressing these challenges, some improvements are needed.
- While SSA had a plan to eliminate the hearings backlog by 2013, the number of pending cases has increased, and the average processing time remains above the 270- day goal
- SSA needs to address millions of initial disability and reconsideration claims, as it still has backlogs of initial disability claims and continuing disability reviews.
- SSA is one of the Federal agencies with a high amount of improper payments. SSA will need to take additional actions related to reducing improper payments. ...
Jan 14, 2014
Challenges At Social Security
From a report by Social Security's Office of Inspector General on the agency's Major Management and Performance Challenges: