From a press release issued by the American Federation of Government Employees (AFGE), a union which represents most Social Security employees:
The Social Security Administration has launched a new social media campaign that asks beneficiaries to plan for their ‘#Someday’ retirement dreams by registering for an account on the mySocialSecurity website but neglects to disclose that the website comes at the expense of face-to-face customer service and that it may open users to fraud.
“According to the Social Security Administration, fully one-third of the people attempting to access the website fail to successfully register,” said Witold Skwierczynski, President of the National Council of Social Security Field Operations Locals. “However, the website’s issues are more troubling than simply a poor customer experience.”
Skwierczynski attributed the high failure rate on the website to Experian Credit Corporation which is responsible for providing security for transactions on the site. Users must answer a series of complicated questions about their personal finances, distinguish between real and fake information, recall minute details of their credit history and have knowledge of their astrological sign.
It’s an overly cumbersome and difficult process to navigate and is also vulnerable to identity theft and fraud. An Experian subsidiary, as recently as 2013, was being investigated for either having lost or sold the same type of login information to a Vietnamese crime ring. Skwierczynski said that there is already evidence of identity theft and fraud at SSA, as the Office of Inspector General stated it received 37,000 reports from various sources concerning questionable changes to a beneficiary’s record.