From WCMH in Columbus, OH:
Kathleen McGovern’s husband, Gilbert, died in September. In October,
McGovern began the process of settling his affairs, including finances.
“As I understood it, I was eligible to collect my husband’s social
security because his was more than what mine was,” said McGovern.
About $600 more. So, McGovern called the social security
office in Worthington, to apply for widow’s benefits. She spoke with a
representative, who told McGovern that she couldn’t apply online.
“And she said, ‘No, you can’t do it online either. You have to come in
with an appointment to our office, and make your application here,'”
said McGovern. “I can’t do it at any other office either. Just that
one.”
But McGovern said the representative also told her that wouldn’t be
possible, at least for a while, because as of that day, the office was
not taking any more appointments. McGovern said she was told to call
again, in case that changed. She did, but said she could never get
through. ...
Unsure of what to do, McGovern called Better Call 4. We spoke on October
20. I reached out to the Social Security Administration on October 26,
and that same afternoon, got a call from a representative, asking for
McGovern’s contact information.
The next day, McGovern called Better Call 4 again, to tell us that the
agency called her, and took her application over the phone — adding that
a lump sum settlement would be deposited in her bank account the
following day. ...
I don't know whether there's a systems limitation that prevents filing a claim online in this situation. There shouldn't be but maybe there is. I don't think agency employees are ever supposed to say they can't make an appointment. She should have been able to take care of her business over the telephone at the least and she should be able to deal with any Social Security field office.
If you're a Social Security employee, don't say it couldn't have happened as this woman has described it. I've talked with too many Social Security employees who tried to BS me. It doesn't happen often but it happens and it probably happens a lot more frequently with claimants than it does with an attorney like me.