From a report by the Government Accountability Office:
For children receiving Social Security benefits (beneficiaries), such as disability
benefits, the Social Security Administration (SSA) typically assigns
representative payees (payee) to manage those benefits. When children enter or
exit foster care, SSA may need to change the payee. Since 2018, SSA has
encouraged states to set up data exchanges to submit monthly data on children
in foster care to help SSA identify when these beneficiaries need a new payee.
Twenty-five states were submitting data through these exchanges, as of July
2026. However, no new states have begun submitting data since 2024; officials
from four of eight selected states not submitting data had minimal awareness of
the data exchanges. Yet, SSA has not changed its state outreach efforts, thereby
limiting the number of beneficiaries covered under its exchanges. …
SSA generates alerts from the data exchanges when a beneficiary enters or exits
foster care or changes placement while in foster care. Alerts have helped SSA
field office staff identify when to reassess payees. But staff GAO interviewed
from four selected field offices reported challenges addressing alerts, such as:
• Each alert had limited information, requiring field office staff to conduct
additional, time-consuming research.
• There is a large volume of alerts to address—over 50,000 in fiscal year
2025—but many of these generally do not require a change in payee.
SSA field office staff GAO interviewed had existing practices and ideas for
changes SSA could implement to mitigate these challenges. For example, they
said that SSA could designate staff to address alerts, include more information in
each alert (e.g., payee email addresses), and use artificial intelligence tools to
more easily address change of foster care placement alerts that require action.
Although field office staff are the end users of the data, SSA has not sought staff
input or provided a way for them to share potentially useful practices with each
other. Without seeking input, SSA is missing opportunities to improve the
efficiency of its processes and ensure beneficiaries in foster care have suitable
payees. …