Arbitrator Orders Telework Restored But Don’t Expect It To Happen Anytime Soon

      From Federal News Network:

A third-party arbitrator is ordering the Social Security Administration to restore telework for many of its employees, after the agency indefinitely suspended workplace flexibilities under the Trump administration.

The arbitrator, in an order signed on Wednesday, directed SSA to restore telework for employees represented by the American Federation of Government Employees. The ruling brings back telework to levels that had been in place before mid-March 2025. …

The arbitrator’s ruling won’t have an immediate impact on SSA’s workforce. An SSA spokesperson said in a statement that the agency “strongly disagrees with today’s flawed decision,” and will appeal it to the Federal Labor Relations Authority, which has a majority of Trump appointees. … 

Maybe You Shouldn’t Have Fired Them

      From the Washington Post:

… At the Social Security Administration, officials are moving forward with plans to hire at least 700 customer service representatives this year, according to two people familiar with internal discussions. The agency aims to increase its workforce by roughly 1,000 employees after losing about 7,000 last year. …

Do You Trust The “Investigation”?

       From the Washington Post:

The Social Security Administration’s internal watchdog is investigating a complaint that alleges a former U.S. DOGE Service employee claimed he had access to two highly sensitive agency databases and planned to share the information with his private employer — a claim that, if true, would constitute an unprecedented breach of security protocols at an agency that serves more than 70 million Americans.
 …

According to the disclosure, the former DOGE software engineer, who worked at the Social Security Administration last year before starting a job at a government contractor in October, allegedly told several co-workers that he possessed two tightly restricted databases of U.S. citizens’ information, and had at least one on a thumb drive. The databases, called “Numident” and the “Master Death File,” include records for more than 500 million living and dead Americans, including Social Security numbers, places and dates of birth, citizenship, race and ethnicity, and parents’ names. The complaint does not include specific dates of when he is said to have told colleagues this information, but at least one of the alleged events unfolded around early January, according to the complaint. While working at DOGE, the engineer had approved access to Social Security data.

According to the complaint, he allegedly told the whistleblower that he needed help transferring data from a thumb drive “to his personal computer so that he could ‘sanitize’ the data before using it at [the company.]” The engineer told colleagues that once he had removed personal details from the data, he wanted to upload it into the company’s systems. He told another colleague, who refused to help him upload the data because of legal concerns, that he expected to receive a presidential pardon if his actions were deemed to be illegal, according to the complaint. ….

The whistleblower filed the complaint with the inspector general in January. When The Post contacted the agency and the company in January, both said they had not heard of the complaint. Both said they subsequently looked into the allegations and did not find evidence to confirm the claims. The company said it had conducted a “thorough” two-day internal investigation and concluded the assertions were unsubstantiated. Reached this week, both declined further comment. … 

Please, Not At Social Security

      The New York Times is reporting on the pictures of President Trump proliferating in and on government offices around the country. Please tell me there are no Trump pictures in or on Social Security offices apart from the traditional 8x10s at the entrance.

What It’s Supposed To Be Like

      A letter to the Bozeman Daily Chronicle:

This is a shoutout to the staff at Bozeman’s Social Security office, who recently helped me apply for retirement benefits in a professional and incredibly helpful manner.

My case was perhaps a bit more complicated than most in that I’d worked both in the U.S. and overseas, so there were several application details to figure out. I’d gotten a letter from the Denver-based Social Security office saying that my application process had stalled because they needed more information from me.

So I drove over to the local office, thinking, “More information? What more information?,” not knowing what to expect when I arrived (application delays? Denial?).

SSA Wants Kiosks

      From a contracting notice posted by Social Security:

This is a Request for Information. The agency wants to deploy secure, accessible self-service kiosks nationwide to further modernize service delivery and improve customer experience. These kiosks will empower customers to complete routine transactions independently, reduce lobby congestion, and offer flexible service options. The Self-Service Kiosks will supplement existing check-in systems and integrate with SSA’s network and infrastructure, with robust accessibility features. This initiative enhances, not replaces, in-person service.

     My recollection is that this was tried before and made little progress. 

Bisignano Testimony Panned By GOP Congressman

      From Politico:

A Republican tax writer ripped IRS CEO Frank Bisignano on Wednesday, blasting him as unprepared for his appearance before the House Ways and Means Committee.

“This is unacceptable,” Rep. Max Miller (R-Ohio) told Bisignano, who frequently offered vague answers to lawmakers’ questions about tax-filing season, Republicans’ signature tax cuts and other issues.

“You really need to come in here and answer the questions that these members ask you directly, and saying ‘I’ll come see you in your office,’ even to me, on very basic questions that I’m asking you, is really upsetting,” Miller said. “I am very embarrassed right now for my side.” …

Miller was frustrated by Bisignano’s answers to his inquiries about the agency’s plans for taxing digital assets, an admittedly arcane topic. But Bisignano’s responses to lawmakers’ questions on a range of issues were often vague and repetitive. And he appeared to be unfamiliar with some aspects of President Donald Trump’s signature tax breaks. …

Miller said he blamed Bisignano’s advisers who accompanied him to the hearing.

“You need to do a better job of educating the IRS commissioner about the questions that he’s coming here to answer,” Miller told them. “If I was working for a principal, I would never let them walk into a hearing like this.”

Who’s Running The Show?

 

    Frank Bisignano is simultaneously trying to be Commissioner of Social Security and “CEO” of the IRS, a position that doesn’t really exist. When he was nominated to be Commissioner he openly admitted that he knew little about the agency he was supposed to run. Even if he’s a quick learner there’s no way that I can see that he can run Social Security on a day to day basis without subjecting himself to a ton of briefings so that he can understand the issues he’s deciding on. How can he possibly have time for that when he’s also trying to run the IRS, especially if he’s interacting with others at Social Security mainly through video?

      My question is whether insiders think Bisignano is actually running things at the agency on a daily basis. If he isn’t, who is? I suppose one possibility is that Bisignano is making the decisions but without bothering to understand the issues. If you regard Social Security as fundamentally unimportant and don’t expect to be around long, why bother with trying to understand arcane issues? If Trump didn’t bother with understanding the issues presented by embarking with war on Iran, why should Bisignano bother with understanding the issues at Social Security? How important can Social Security be? It pays its Commissioner far less than a million a year, peanuts in Bisignano’s world.