| Congresswoman talking with people in line to enter SSA office |
Congresswoman Michelle Lujan Grisham is asking the head of the Social Security Administration to suspend a move of an office to a downtown Albuquerque call center. ...
The second-term member of Congress described people waiting outside with “no shade, no chairs, no benches, no anything.” She expressed concern that a move to the downtown call center would exacerbate these and other problems. ...
“The primary reason for our move is to provide an improved experience for our customers in the Albuquerque area,” Regional Communications Director of the SSA Dallas office Sarah Schultz-Lackey said in a statement provided to New Mexico Political Report Tuesday evening. “The new office will allow us to offer streamlined customer service with more interviewing windows at the front of the office.”
“We will have a larger lobby in this new space with increased seating,” the statement continued.
Lujan Grisham says that there is not suitable parking for those seeking help from the Social Security Administration and the parking that is available is not free.
“Given that SSA refuses to validate visitor parking, your planned move will impose new expenses on many people who live at or near the poverty line,” she wrote.
Another parking issue Lujan Grisham identified is the lack of parking for disabled individuals. She wrote that there is no such parking in a two-block radius and “there is no disable drop-off zone next to the building.” ...