From Workload Review of the Office of Hearings Operations’ Atlanta and New York Regions, a report by Social Security's Office of Inspector General:
The hearing offices in both regions with high average processing times (APT) had below average staffing levels, low morale, and issues with telework, claimant representatives, and the quality of the support staff’s work. Other factors, such as administrative law judge performance issues, difficulty scheduling expert witnesses, and a large number of supplemental hearings/postponements also contributed to high APT. In the New York Region, local office management issues and State filing requirements were also negative factors. In the Atlanta Region, an insufficient number of decision writers and information technology problems were negative factors.
In the New York Region, several interviewees cited their Regional Office as a negative factor that contributed to higher APT and lower productivity. The issues that interviewees cited included Regional Office micromanagement, excessive time and oversight devoted to minor issues, goals not agreeing with real capabilities, negative messaging/tone, and frequent changes implemented with little notice or input. The New York Regional Office generally agreed with our findings but explained that a few offices require closer regional level oversight for a variety of reasons, including inexperienced or under- performing managers, failure to follow established policy and procedures, and employee conduct or performance matters. Some interviewees in the Atlanta Region cited similar issues with their Regional Office, though the feedback was more mixed. ...