Top Ten List

     Monique Morrissey of the Economic Policy Institute posts her list of top ten myths about Social Security.

The Irony

Maybe someday we'll laugh at the irony — SSA cuts staff and office hours, just as the Boomers arrive and workload skyrockets.

--Andy Landis, the author of a book on Social Security, quoted in USA Today 

Update On Prosecutions In New York

     The New York Times has an update on the prosecutions in the alleged scheme by 136 people to defraud Social Security by feigning mental disability.  None of these cases have gone to trial. Eighty-seven of the accused have pleaded guilty to grand larceny and most of those were given probation in return for promising to return the money. Charges against eight were recently dismissed at the request of the District Attorney since those individuals might actually have been mentally ill.

Union Concerned About Online Services

     From a press release issued by the American Federation of Government Employees (AFGE), a union which represents most Social Security employees:

The Social Security Administration has launched a new social media campaign that asks beneficiaries to plan for their ‘#Someday’ retirement dreams by registering for an account on the mySocialSecurity website but neglects to disclose that the website comes at the expense of face-to-face customer service and that it may open users to fraud.

“According to the Social Security Administration, fully one-third of the people attempting to access the website fail to successfully register,” said Witold Skwierczynski, President of the National Council of Social Security Field Operations Locals. “However, the website’s issues are more troubling than simply a poor customer experience.”

Skwierczynski attributed the high failure rate on the website to Experian Credit Corporation which is responsible for providing security for transactions on the site. Users must answer a series of complicated questions about their personal finances, distinguish between real and fake information, recall minute details of their credit history and have knowledge of their astrological sign.

It’s an overly cumbersome and difficult process to navigate and is also vulnerable to identity theft and fraud. An Experian subsidiary, as recently as 2013, was being investigated for either having lost or sold the same type of login information to a Vietnamese crime ring. Skwierczynski said that there is already evidence of identity theft and fraud at SSA, as the Office of Inspector General stated it received 37,000 reports from various sources concerning questionable changes to a beneficiary’s record.

Someday

     From WKZO in Washington:

A new public relations campaign is being launched by the Social Security administration. The Someday campaign, as it's being called, will include TV and radio public service announcements, reminding young people of the importance of planning for retirement. Most experts will tell you that Social Security benefits alone won't make for the greatest retirement, and the Someday campaign is trying to get that message across to those who think the least about preparing for their golden years, young people. The Social Security Administration's Vonda VanTil says you'll probably be seeing some ads soon.

"We have some fantastic PSAs that are coming out for the TV and radio, and they're really, really funny and fun to go along with this idea that, someday, you're going to wish that you did a little bit of planning," VanTil told WKZO. "As we all know, the older we get, the more we wish that we had done a little bit of better planning, whether it's for retirement, or anything else for that matter."

BOND Survey

     From a recent Social Security Emergency Message:

The Social Security Administration has asked Abt Associates and Mathematica Policy Research (the surveyors) to conduct a survey to learn about the work experiences of people receiving Social Security Disability (SSDI) benefits. The survey is part of SSA’s Benefit Offset National Demonstration (BOND). From January 1, 2013 to December 31, 2015, the surveyors will contact approximately 22,600 SSDI participants. Some of these beneficiaries will be BOND participants and some will not. The surveyors will ask them about their and their family members’ work, health and education status, and about their attitudes toward work and their health. They will also ask whether they have worked with a benefits counselor recently.

The surveyors will ask the beneficiaries to complete a survey. The survey responses will provide information on SSDI beneficiaries’ attitudes and efforts toward work.

Beneficiary participation in the survey is voluntary. The survey will take approximately 50 minutes to complete. Participants will receive a $25 incentive payment for participation. Participation will not affect receipt of benefits from SSA.

     By the way, Social Security's "Emergency Messages" seldom deal with actual emergencies. It's just a medium for conveying information to the field.

Post Writer Pays Attention To Social Security Service Problems

     Joe Davidson at the Washington Post writes about the recent report by Social Security's Office of Inspector General (OIG) on the problems that the agency is having delivering service to the public with a dramatically smaller workforce.

     My gut feeling is that sooner or later Social Security's service delivery problems are going to blow up in the same way as the VA's problems blew up. The only question is who gets the blame.

It's Not Just The U.S.

     Canada has bad Social Security disability claim backlogs and they're getting worse. This is happening after a "reform" that was supposed to make the disability adjudication process more efficient and streamlined. The main problem in Canada, though, is not having enough employees to get the work done. As in the U.S., you can't "reform" your way out of the problems caused by inadequate staffing.