PII Failure In Charlotte

     From WCNC:

A failure by Social Security Administration employees in Charlotte resulted in the wrong people receiving original copies of others' Social Security cards, passports, birth certificates and other private documents.

"I'm just shocked and really disappointed in the Social Security Administration," said Brandi Soles, whose records were among those compromised. "This isn't an incident that you have when you go and place an order at Wendy's and they forget your fries or they give you somebody else's order. These are personal life documents, originals, that you would expect the Social Security office to handle with care and to make sure that they send them back to the right persons, and that did not happen."

Conversations with several people in Charlotte revealed at least four people were impacted by the mistake. An SSA spokesperson wouldn't reveal how many others were affected.

"Social Security takes its responsibility to protect the information it maintains seriously," SSA Regional Communications Director Patti Patterson said. "Due to employee error some information was mailed to incorrect individuals. We are working to contact these people and secure the information." ...

 

GOP Announces Its Members Of Social Security Subcommittee

      House Republicans have announced their members on the Social Security Subcommittee:

• Republican Leader Tom Reed (R-NY)
• Rep. Tom Rice (R-SC)
• Rep. Jodey Arrington (R-TX)
• Rep. Ron Estes (R-KS)
• Rep. Kevin Hern (R-OK)
  

Are TV Stations Social Security's Ombudsmen?

      From a TV station in the San Francisco area:

It's a common mistake, but one that proved costly for a Danville man. You might say, this is a case in point -- a decimal point. ...

He sent in an online payment to Social Security for his Medicare B coverage for what he thought was for $1,695.60.

When he received verification of his payment, he discovered he put the decimal point in the wrong place.

The payment ended up being for $16,956.

"So I about freaked out. And obviously the numbers were right, but the decimal was put in the wrong place," he told us.

Russ called Wells Fargo, requesting a stop payment. The bank told him it couldn't do that.

"It was an electronic transfer, and not a check. That I'd have to contact Social Security. So that's when all my woes began," Bernard said.

Social Security told him it could only give him a credit and not a refund for the overpayment. That was the policy. ...

 He learned on Christmas Eve that Social Security denied his appeal.

That same day, his wife Carla came down with COVID-19.

"All of a sudden the room went sideways, and I was sick," she recalls.

Still, Carla had enough strength to suggest Russ call 7 On Your Side.

"I said if anybody can get this fixed, it's 7 On Your Side, call them," she said.

He did, and we contacted Social Security.

A spokesperson told us it couldn't comment due to privacy reason.

But it refunded $15,000 back into Bernard's bank account.

"7 On Your Side can't be beat," said Bernard. ...

Social Security Subcommittee Democrats Named

      The House Ways and Means Committee has finally announced its subcommittee assignments for this Congress, at least for the Democrats. I can't find an announcement about the Republicans. Below is the lineup for the Social Security Subcommittee. Let's hope we can get some oversight hearings in this Congress. I've never before seen the passivity displayed by the Social Security Subcommittee in the last Congress.

Chair: Rep. John B. Larson

• Rep. Bill Pascrell, Jr.
• Rep. Linda T. Sánchez
• Rep. Brian Higgins
• Rep. Steven Horsford
• Rep. Earl Blumenauer
• Rep. Terri A. Sewell
• Rep. Gwen Moore

Disability Trust Fund Holding Up Despite Pandemic

      Social Security's Office of Chief Actuary has released the numbers on the performance of the Disability Insurance Trust Fund in 2020. Things went pretty well despite the high unemployment caused by the pandemic. The Trust Fund ended 2020 having gained about two and a half billion dollars since the end of 2019. We'll have updated long term projections in a few months but if you were dreading (or hoping) for a Disability Insurance Trust Fund collapse due to the pandemic, it hasn't happened. See the table below. As always, click on the image to view it full size.

Online Services Outages

      According to Down Detector, Social Security started experiencing significant problems with its My Social Security portal sometime over the weekend and apparently the problem is continuing into today. It may not be connected but Social Security just announced on Friday that claimants can now request access to documents that the Social Security Administration has concerning their cases through the My Social Security portal.

Headcount Ticks Up

     We're finally getting more up to date numbers from the Office of Personnel Management (OPM) showing the headcount of employees at each agency. Here they are as of last September with some earlier headcount numbers for comparison:

• September 2020 61,447
  
• June 2020 60,515
  
• March 2020 60,659
  
• December 2019 61,969
  
• December 2018 62,946
  
• December 2017 62,777
• September 2017 62,297
• June 2017 61,592
• March 2017 62,183
• December 2016 63,364
• December 2015 65,518
• December 2014 65,430
• December 2013 61,957
• December 2012 64,538
• September 2011 67,136
• December 2010 70,270
• December 2009 67,486
• December 2008 63,733

Claimants Can Now Access Their Case Documents

      From Social Security's Update Newsletter:

Social Security Disability Insurance and Supplemental Security Income beneficiaries with a my Social Security account can now access case documents through the Message Center of their my Social Security account.

Please let your clients know they must contact the local Social Security office, hearings office, or Appeals Council branch where their case is pending to request that a copy of their case documents be sent to their my Social Security Message Center. Also, remind them to turn on my Social Security Message Center notifications at www.ssa.gov/myaccount so they can receive an email or text when the documents are available. You can learn more about this new feature at www.ssa.gov/appeals/electronic_case_document.html.