From Emergency Message EM-21041:
A. Purpose
This Emergency Message (EM) provides Field Offices (FOs) and Social Security Card Centers (SSCCs) information regarding the nationwide implementation of the Express Interview (EXI) process. In addition, this EM provides instructions for scheduling appointments, conducting interviews, and documenting interviews, as part of the EXI process. This process was established to address the challenges the public has faced in providing enumeration and documentary proofs, during the COVID-19 pandemic.
B. Background
Effective May 28, 2021, FOs and SSCCs nationwide will begin offering the new EXI option. EXIs are brief interviews, lasting approximately 5-7 minutes, which allow eligible individuals to apply for an original or replacement Social Security Number (SSN) card and submit necessary evidence in person.
While this initiative is primarily intended to assist customers who need an SSN card, EXIs are also available for purposes of gathering evidence needed for processing claims and other workloads, as well as for individuals who meet certain limited, critical situations.C. Express Interview Criteria
In order to qualify for an EXI, individuals must:· meet existing limited, critical appointment criteria such as:
o original cards for individuals age 12 or older;
o replacement cards for individuals who need to update or correct their information, such as name, date of birth, or citizenship, or to obtain income, resources, medical care or coverage, or other services or benefits (e.g., filing a tax return, applying for housing, or seeking an Economic Impact Payment);
AND· be unable to use our automated services (e.g. enumeration at birth, enumeration at entry or enumeration beyond entry) or online SSN replacement card service (iSSNRC).
Individuals also qualify for an EXI if they are unable or unwilling to mail original evidence documents. ...