From a blog post by Jeff Nesbit, Social Security's Deputy Commissioner for Communications:
... The Biden-Harris Administration asked Congress for a funding anomaly of $800 million higher than our fiscal year (FY) 2022 budget, as we started FY 2023 in October without a full year budget. The additional funding would have allowed us to maintain level service by hiring employees, funding our fixed cost increases, funding information technology (IT) projects, and allocating enough overtime to handle workloads, provided there is not an unexpected and significant increase in demand for our services and programs.
Congress provided us with $400 million, which provides enough funding to cover our fixed cost increases only through December, overtime at FY 2022 levels, and continuous hiring at the start of FY 2023. However, it is not enough to cover the full year fixed cost increases or to maintain the hiring and overtime levels beyond December to improve service. On the other hand, the FY 2023 President’s budget request of $14.8 billion for SSA – a $1.4 billion increase over our FY 2022 enacted level of funding – would allow us to improve customer service and offer the service experience you deserve.
We have faced years of underfunding. We are currently operating with approximately 4,000 fewer employees since prior to the pandemic – a 7% drop, since we have not had the funds to hire the level of staff needed. We are also experiencing historically high levels of employees leaving the agency, because employees are carrying unreasonable workloads given the staffing shortage. As we lose employees, our service further deteriorates. You feel the effects of our staffing shortage. You are waiting an unacceptable average of over six months for a decision on an initial disability claim and over 30 minutes to speak to a representative on our National 800 Number. ...
In case you haven't noticed there's an ongoing, concerted effort to lobby Congress for more operating funds for the Social Security Administration. For the first time this includes explicit, public efforts by Social Security management as well as outside groups interested in Social Security. I wish I knew how all of this was organized but I'm delighted to see it. The agency's appropriation for fiscal year 2023 is likely to be decided before Christmas, probably just before Christmas.