From the New York Times:
When Eleanor H., 66, called the Social Security Administration last month seeking details about her retirement benefits, she didn’t expect to comfort the representative who answered. The woman started sobbing.
“I asked her what was wrong, and she said she and her co-workers were informed by email to accept a taxable $20,000 payout or risk termination,” said Eleanor, who lives in New Jersey (she asked to use only her first name out of privacy concerns).
The rep still answered all of Eleanor’s questions. “Through her tears she said, ‘What am I going to do?’” …
[I]n recent weeks, the Trump administration, led by Elon Musk’s crew of cost cutters at the Department of Government Efficiency, or DOGE, has taken its chain saw to the agency’s operations. …
Michael Astrue, a former agency commissioner appointed by President George W. Bush, said it appeared that Mr. Musk has imported the strategy he used when he bought Twitter, “where you go into some place established, level it and then figure you’re going to improvise your way out,” he said, speaking at a briefing on Thursday held by the National Academy of Social Insurance. “It’s extremely destructive.” …
Jason Fichtner, who held several positions at the agency, including deputy commissioner and chief economist, put it even more bluntly at the briefing. “It’s more like a drunk operating a wrecking ball,” he said. …