The DOGE Chaos

      From the New York Times (emphasis added):

At the height of its power, the Department of Government Efficiency was operating out of headquarters that had become a haphazard scene of armed guards, makeshift bedrooms, children’s toys and windows obscured with garbage bags, according to a new report from Senate Democrats that accuses President Trump’s federal cost-cutting operation of putting Americans’ data security at risk. 

Staff members for Senator Gary Peters of Michigan, the top Democrat on the Homeland Security and Government Affairs Committee, reported that young DOGE aides living and working on the sixth floor of the General Services Administration building sat at workstations eight or 10 laptops deep, where they were able to operate on Starlink networks that could have allowed them to work without being tracked. … 

In one instance, the report cites whistle-blower disclosures alleging that Jon Koval, a former DOGE employee at the Social Security Administration, asked about the possibility of uploading data to the cloud so that it could be retrieved by the Department of Homeland Security, but was rebuffed. One whistle-blower also said that data from Social Security’s numerical identification system, called Numident, did show up at the Homeland Security Department in a strange format, suggesting that it was not shared via a normal interagency process. …

    And from the report itself:

... An internal SSA risk assessment determined that the likelihood of a data breach with “catastrophic adverse effect” is between 35 and 65 percent. ...

During agency site visits, staff observed each DOGE workspace cordoned off with armed guards, providing an unusual layer of protection to their activities. Staff were not provided clear reasons why this was needed. Beyond security, DOGE workspaces were either completely or largely empty as their staff were able to work remotely at their discretion (despite strict in-office requirements for regular federal employees, in many cases without adequate office space).  ...

Ending Improper Payments to Deceased People Act Passes In Senate

     From a press release:

The U.S. Senate unanimously passed Sens. John Kennedy (R-La.), Gary Peters (D-Mich.) and Ron Wyden’s (D-Ore.)’s Ending Improper Payments to Deceased People Act, which would save hard-earned taxpayer money by curbing erroneous payments to individuals who have passed away.  ...

The Ending Improper Payments to Deceased People Act would permanently amend the Social Security Act to allow the Social Security Administration to share the Death Master File—a record of deceased individuals—with the Treasury Department’s Do Not Pay system. This change would rein in the government’s ability to make improper payments to deceased people in the future. ...

    Are there some safeguards here? Doesn't this make it easier to cut off benefits to anyone the Trump Administration wishes? There are standards for the Death Master File. Are there any legal standards for the Treasury system? Maybe everyone voted for this because they halfway believed Elon Musk's lies about payments to deceased people. Who is actually going to be cut off benefits? Dead people or people the Trump Administration wants to punish without affording them due process?

"A Lot Of Us Are Medicated"

     The New York Times has a long piece on service delivery problems at the Social Security Administration. Below are some excerpts. Note that I haven't included excerpts talking about the experiences of actual people although those are quite interesting.

... Frontline workers, whose morale had already been low for years, say they are asked on a daily basis to do more with less.

“In my 24 years, I have never seen it so bad to the point that a lot of us are medicated,” said one Social Security technical expert who works in a field office in the Midwest and takes an anti-anxiety medication daily. She asked not to be identified because she didn’t want to jeopardize her position and scheduled early retirement. “We openly talk about it,” she said. “We joke about it, because what else can you do?”

The agency’s recent effort to reduce wait times for callers to the national 800 number has worsened their plight. ...

 “There is a tipping point, where you can’t do more unless you are going to cut corners and not do the work properly,” said Heather Hughes, a local union president in Raleigh, N.C. “We don’t want to do that. We know these are people and these are people’s lives and livelihoods.” ...

“The process to get a digital S.S.N. into the phone is one of my No. 1 priorities,” Andy Sriubas, who was recently appointed to lead the agency’s vast field operations, said on an internal call with agency staffers also reviewed by The Times. Mr. Sriubas was most recently an executive at Outfront Media, a billboard company, but said he worked with Mr. Bisignano at JPMorgan during the financial crisis. ...

Preliminary findings from a study by a group of academic researchers to be released in October said that access to services — while never easy — had worsened since early 2025, especially for that population.

“Respondents overwhelmingly reported that compounding administrative breakdowns — loss of staff with specialized knowledge, rapidly changing policies, significantly worse processing delays, more frequent errors with emails and faxes routinely lost — have made even basic tasks impossible,” said Katie Savin, the lead author and assistant professor at California State University, Sacramento. The results are “devastating consequences to claimants who’ve experienced hunger, eviction, and loss of health care as a result.” ...

Commissioner Bisignano has said the average wait time on the national 800 number had already been reduced to single digits during his first 100 days, down from 30 minutes last year.

But the metric being cited is actually the “average speed of answer,” which doesn’t include the time customers wait for a callback, an option the vast majority of callers use and that took roughly an hour, on average, in August. That statistic is no longer on the website, but it reflected improvements in July and August, just as more field workers were asked to work the phones.

Call wait times have been removed from the agency website, but internal agency logs reviewed by The Times show many callers are still lingering.

On Sept. 3, for example, the only time callers had a single-digit wait time was at 8 a.m. Later, by 5 p.m., the average wait had stretched to an hour and 18 minutes, and the longest a caller waited that day was more than three hours, according to internal agency data. ...

OK, Mr. Bisignano, You Want To Reduce Payment Errors, What Are You Going To Do About This?

      From Follow-up on Dually Entitled Beneficiaries and Family Maximum Provisions, a report by Social Security’s Inspector General:

 … This is a follow up to our 2014 audit of the Adjustment of Monthly Benefits Under the Family Maximum Provisions. For our current audit, we identified 23,603 Social Security records with dually entitled beneficiaries and at least 2 other beneficiaries who had a date of entitlement of May 2013 or later and were in current pay status as of May 2023. We selected a random sample of 225 records for review.  …

We estimate SSA correctly adjusted benefits in accordance with the family maximum provisions for 15,211 of the 23,603 wage earners’ records in our population (64 percent); however, SSA improperly paid approximately $114 million to spouses and children on 8,392 wage earners’ records (36 percent). …

Percentage Of Population On Social Security

From Visual Capitalist

Chief of Disability Adjudication Position Advertised

    Here are the job duties for the position of Chief of Disability Adjudication currently being advertised by Social Security:

The Chief of Disability Adjudication (DA) oversees an organization responsible for providing the basic framework and mechanisms through which individuals and organizations file for disability under Titles II, VIII, and XVI of the Social Security Act as amended, which includes initial applications and reconsideration requests whose decisions are rendered by the State Disability Determination Services (DDS). DA also provides the basic framework and mechanisms through which individuals and organizations who are dissatisfied with determinations affecting their rights to and amounts of benefits, or their participation in benefit Programs administered by the Agency under the Social Security Act, including initial disability determinations made by State agencies when requested by the claimant, may administratively appeal such determinations in accordance with the requirements of the Administrative Procedure and Social Security Acts.

The Chief is responsible for the following:

• Managing reviews and disability decisions on applications for disability under title II and title XVI on initial applications and reconsideration requests.
• Managing and administering the nationwide hearings process of SSA.
• Managing the Appeals Council (the final level of administrative review under the Administrative Procedure Act for claims filed under titles II, VIII, and XVI of the Social Security Act).
• Developing and implementing comprehensive workload management strategies for initial and reconsideration claims, hearings, and appeals filed under the Social Security Act.
• Managing employee services, performance management, and labor management and employee relations activities for DA nationwide.

Bad News Coming?

      From the Urban Institute:

SSA’s forthcoming regulation includes three major components:

• Replacing outdated occupational data: SSA plans to adopt the Bureau of Labor Statistics’ Occupational Requirements Survey (ORS) to replace the obsolete Dictionary of Occupational Titles (DOT), a move with bipartisan support.
• Implementing data from ORS: SSA must make many decisions on how best to implement and interpret ORS data, such as determining whether sufficient jobs exist at various skill and exertional levels that will directly affect eligibility outcomes.
• Age as a Factor: SSA is considering changes to how age, education, and past work experience influence disability determinations. These changes would disproportionately affect older workers.

Estimated Impact:

• The anticipated regulation could reduce eligibility for new applicants to the SSDI program by as much as 20 percent overall, and up to 30 percent among older workers. The potential impact on the SSI program is unclear.
• A 10% reduction in SSDI eligibility could result in 500,000 people losing access over 10 years including 80,000 widows and children. An additional 250,000 beneficiaries could lose eligibility for part of the period. 

• A 10% reduction would reduce benefits by $82 billion, with ripple effects on Medicare and Medicaid eligibility. 

• Many denied older workers may claim early retirement benefits, reducing their lifetime income by up to 30%. …

OHO Operating Stats

 

From Social Security -- Click on image to view full size