There was an important development at the conference of the National Organization of Social Security Claimants Representatives (NOSSCR) last month that I had not gotten around to posting about. Social Security invited over 200 attorneys to sign up during the conference to participate in a program to allows them internet access to the electronic files that Social Security has on their clients. Previously, Social Security had only a tiny pilot with nine participants.
Since the NOSSCR conference, I and others at my firm have been able to access our clients' files, so long as the client is awaiting a hearing on their Social Security disability claim. I would not call the process elegant but it is functional and convenient. The biggest annoyance is the requirement that after I enter my user id online as well as a password that I must wait for a code number to be sent as a text message to my cell phone. I must enter that code number to gain access to my clients' files. I understand the need to be vigilant about security but this seems like overkill to me. If a person has someone else's user id and password, they can easily change the cell phone number so that they can received the text message. I do not see how the texting of a second password provides any extra security. Another annoyance is the fact that I cannot immediately download a copy of my client's file. I must ask for the file and then wait for an e-mail message telling me that it is ready to download. The delay in file preparation is not so bad now but I fear that as more and more attorneys begin using this system that the delay will creep up.
Social Security must feel that the rollout is going reasonably well. I have heard that next month Social Security will begin signing up any attorney who practices before the Raleigh hearing office. I do not know whether Raleigh is just a further test or the start of national rollout.
Since the NOSSCR conference, I and others at my firm have been able to access our clients' files, so long as the client is awaiting a hearing on their Social Security disability claim. I would not call the process elegant but it is functional and convenient. The biggest annoyance is the requirement that after I enter my user id online as well as a password that I must wait for a code number to be sent as a text message to my cell phone. I must enter that code number to gain access to my clients' files. I understand the need to be vigilant about security but this seems like overkill to me. If a person has someone else's user id and password, they can easily change the cell phone number so that they can received the text message. I do not see how the texting of a second password provides any extra security. Another annoyance is the fact that I cannot immediately download a copy of my client's file. I must ask for the file and then wait for an e-mail message telling me that it is ready to download. The delay in file preparation is not so bad now but I fear that as more and more attorneys begin using this system that the delay will creep up.
Social Security must feel that the rollout is going reasonably well. I have heard that next month Social Security will begin signing up any attorney who practices before the Raleigh hearing office. I do not know whether Raleigh is just a further test or the start of national rollout.
6 comments:
Will claimants have access to their own file,online?
Will claimants have the same access?
reps get remote access, ALJ's and writers don't. go figure.
what's the name of the system?
Raleigh happened because several NC attorneys asked SSA to come to Raleigh to do a sign up session.
Non-attorney representatives also have this access and I believe that first group of 9 participants were all non-attorneys.
Post a Comment