I thought I would share with you a string of notes from my firm's database on one of our clients:
I'm not blaming the DOs too much. They're overworked and stressed out. They prioritize. They can't get all their work done but it keeps getting harder to deal with the agency.
How well do you think unrepresented claimants are able to deal with an agency that offers such poor service?
05/20/19--Faxed rep pw [representative paperwork, that is the paperwork showing that the client has authorized me to represent him] to DO [District Office].There's nothing unusual about this other than them saying they have the 1695 but not the 1696. I could copy the same sort of thing from the database on many other clients. This happens all the time. We waste a ton of time repeatedly sending paperwork to Social Security showing that I'm representing a particular client.
06/17/19--Recv'd 1695 [the form I send so that Social Security knows where to pay any fee the case generates] confirmation from DO.
06/20/19--TC DDS [Telephone call Disability Determination Services] and they don't have the 1696 [the form needed so that Social Security knows I'm representing the client].
07/02/19--TC DDS and they still don't have the 1696. Faxed it to DO asking they make it available to DDS.
07/16/19--TC DDS and the 1696 isn't there. Faxed pw again to DO.
07/19/19--TC DDS and the 1696 isn't there. Faxed pw again to DO.
07/24/19--TC DDS and no 1696. TC Raleigh DO and was told they have the 1695 but nothing else!!! REALLY??!! Faxed and mailed hard copy.
07/26/19--Faxed copy of pw to DO.
I'm not blaming the DOs too much. They're overworked and stressed out. They prioritize. They can't get all their work done but it keeps getting harder to deal with the agency.
How well do you think unrepresented claimants are able to deal with an agency that offers such poor service?