From Government Executive:
Officials with the nation’s largest federal employee union on Monday sounded the alarm on the staffing crisis at the Social Security Administration, warning that without a substantial budget increase and fundamental workforce policy changes, customer service could deteriorate even further. ...
At the Social Security Administration, staffing levels are at a 25-year low, despite ever increasing numbers of beneficiaries. ...
Although Congress appropriated around $785 million in additional spending for Social Security in the fiscal 2023 appropriations package, officials at the American Federation of Government Employees said after inflation, the impact of the new funding was “negligible.” Workloads for agency employees remain unsustainable, and around 1,000 workers are leaving the agency per month due to burnout and insufficient pay, benefits and workplace flexibilities. ...
Jessica LaPointe, president of AFGE Council 220, which represents field office, teleservice center and workload support unit workers at the agency, said management’s approach to dealing with the staffing crisis is simply making more people want to quit. The union and management are slated to begin renegotiation on six articles of their collective bargaining agreement next week.
“Hiring is down 50% since 2010, promotions are down 25%, and staffing is at a 25-year low,” she said. “Management has assigned workers to intake for most of the work week, so back-end work is now piling up, and managers are resorting to bullying tactics like leveraging leave, micromanagement and surveilling employees’ use of the bathroom to attempt to control back- and front-end productivity of workers . . . Employees are being treated like disposable cogs in a machine, and when an employee burns out and quits, the agency just seeks to replace them.” ...
LaPointe said that the union’s internal survey found that 8% of respondents knew a coworker who died by suicide at least in part due to work-related stress. ...
Edwin Osorio, first vice president of AFGE Council 220, said at least part of the blame can be placed at the feet of Kijakazi, who he said has shown a lack of leadership while atop the agency. ...




