Does This Make You Feel Better?

     I don't know whether this will make the U.S. Social Security Administration feel any better about its own telephone service but it sounds like they're having similar problems in the United Kingdom, although I may have to explain that the entity that I'm linking to, Rightsnet, is a U.K. organization of people involved in helping those with social security problems in that nation. The image to the left mentions the two main types of social security disability benefits in the U.K.

Top Ten Baby Names For 2023

     As announced by Social Security:

Boys	Girls
1. Liam	1. Olivia
2. Noah	2. Emma
3. Oliver	3. Charlotte
4. James	4. Amelia
5. Elijah	5. Sophia
6. Mateo	6. Mia
7. Theodore	7. Isabella
8. Henry	8. Ava
9. Lucas	9. Evelyn
10. William	10. Luna

SSA Commissioner Touts Accomplishments

I can't tell. Is that logo in the center a physical object or generated electronically?

     From a Social Security website touting Commissioner Martin O'Malley's accomplishments during his first 100 days in office:

... Between November and April, SSA has reduced the average waiting time from 42 minutes to 24 minutes. Further, no one calling SSA receives busy signals and over 35 percent of our callers now receive a call back instead of holding. ...

SSA is updating its Program Operations Manual System (POMS) so agency employees are no longer forced to require wet signatures from customers where eSignature options are available. ...

[Since the agency's appropriations bill passed] Commissioner O’Malley has lifted the agency-wide hiring freeze and approved 1,600 critical hires for the teleservice centers. We also authorized 1,290 field office hires, 600 hires for the State disability determination services, and 300 hires for our hearing offices. ...

New Union Management Cooperation Councils (UMCCs) - which the Special Advisor to the Federal Labor Relations Authority described as being at the forefront of Union-Management collaboration - are engaged in productive and specific pre-decisional discussions between AFGE and SSA management on a variety of topics including improvements to new-hire training, which has been a key area for improvement towards retention of staff. 

Monthly Labor Roundtables and the UMCC provide regular opportunities to maintain an open dialogue between Labor and Management at all levels of SSA, which improves employee morale and efficient. ...

It's Official

     It's official. The fee cap on the amount that attorneys can charge Social Security claimants is going up to $9,200 on November 30.

Why The Overtime?

     Below is the recently released stat sheet concerning operations at Social Security's Office of Hearings Operations (OHO).

Click on image to view full size

    Why is OHO getting any overtime? These funds are urgently needed for other parts of the agency. 59,000 hours in April?

The Right Will Spin The Trustees Report As Showing That The Doomsday That They Have Always Predicted For Social Security Is Right Around The Corner But Actually The Report Is Good News This Year

     From a press release:

The Social Security Board of Trustees today released its annual report on the financial status of the health of the Social Security Trust Funds. The combined asset reserves of the Old-Age and Survivors Insurance and Disability Insurance (OASI and DI) Trust Funds are projected to have enough dedicated revenue to pay all scheduled benefits and associated administrative costs until 2035, one year later than projected last year, with 83 percent of benefits payable at that time.

In the 2024 Annual Report to Congress, the Trustees announced:

• The asset reserves of the combined OASI and DI Trust Funds declined by $41 billion in 2023 to a total of $2.788 trillion.
• The total annual cost of the program is projected to exceed total annual income in 2024 and remain higher throughout the 75-year projection period. Total cost began to be higher than total income in 2021. Social Security’s cost has exceeded its non-interest income since 2010.
• The year when the combined trust fund reserves are projected to become depleted, if Congress does not act before then, is 2035. At that time, there would be sufficient income coming in to pay 83 percent of scheduled benefits. ...

National Disability Forum On AI Scheduled For May 15

     From Social Security:

Save The Date – National Disability Forum

We will host the next virtual National Disability Forum (NDF) on Wednesday, May 15, 2024. The title is “How Artificial Intelligence May Affect the Landscape of Social Security - Part 2.” The event will take place through Microsoft Teams from 1:00 p.m. – 3:00 p.m. ET.

For more information about the NDF, we encourage you and your clients to visit our What’s New page at www.ssa.gov/news/advocates.html. You and your clients can email questions to OEA.Net.Post@ssa.gov.

94% Satisfaction Rate At Canada's OHO

     The Social Security Tribunal of Canada is something like the Office of Hearings Operations at the U.S. Social Security Administration except that it has a wider jurisdiction, taking in unemployment insurance as well. The folks at the Social Security Tribunal of Canada publish the results of quarterly client satisfaction  surveys. The surveys are taken after a hearing and before a decision. The most recent survey showed a 94% satisfaction rate.

    I wonder what that number would be in the U.S.