OIG To Audit SSA Performance Data

     From Nextgov:

Social Security Commissioner Frank Bisignano has agreed to have the agency’s inspector general audit SSA’s performance data and to publicly report a broader list of data, Senator Elizabeth Warren, D-Mass., said Wednesday after meeting with the longtime financial services businessman who took over the agency in May.

SSA changed what data it reports publicly last month, removing many metrics on the agency’s phone line — such as current call wait times, callback wait times, the number of people waiting on hold and the number waiting for a callback — and processing times for some benefits. 

“More accurate data is absolutely essential to oversight,” said Warren. “So we've gotten commitment to an independent audit of those data and much more transparency about the data that will be posted.” …

     Of course, the IG will take many months to do anything and may shade its report since it’s no longer truly independent.

Getting Better And Better

      The Social Security Administration has issued a press release touting “substantial progress in service delivery outcomes resulting from focused technology enhancements and process engineering.”

"The Stress Level Is Probably At A Maximum For Everyone"

     From NPR (they're still a thing, for now at least): 

The Social Security Administration (SSA) recently reassigned a small share of its field office employees in an effort to bring down lengthy wait times for the agency's national 800 phone number.

Workers at local offices across the country say these reassignments have been disruptive for staff and are increasing wait times for other services. ...

"They are in a deep hole of their own creation on staffing and so you just don't have enough people to go around to serve the public," said Kathleen Romig, a former SSA official who's now director of Social Security and disability policy at the left-leaning Center on Budget and Policy Priorities (CBPP). "And so all you can really do at this point is rearrange the deck chairs on the Titanic." ...

Nicole Morio, a field office worker in Staten Island and union representative, said these reassignments have forced front-line staff to take on more work.

"The stress level is probably at a maximum for everyone," Morio said. "At one point I think we were doing the work of 1.8 people. Now it seems as though we're doing the work of 10 to 15." ...

Bisignano Meeting With Senator Warren

     There's no word on the results but Senator Elizabeth Warren is reported to be meeting with Social Security Commissioner Bisignano sometime today.

Is This True?

     This comment was posted in response to my post about a representative payee problem in one case:

SSA has not even been reviewing the payee cases since at least January. I am one of the contractors that does payee reviews per the congressional mandate and SSA is not reviewing anything right now because they re-assigned all our people that review the payee cases. Our cases of misuse that we have done and our corrective action plans we've issued have thus far just been sitting there ignored. 

    Is this true? If so, this is a big problem brewing. 

Proposed Change In Public Assistance Household

      Last year Social Security changed its regulations to alter the definition of a public assistance household in ways that benefit Supplemental Security Income recipients. The agency has now submitted new proposed regulations to the Office of Management and Budget to alter what was done. We don’t have the text of what was submitted but I’ll take a guess that the Trump Administration wants to completely undo it.

     The odd thing about what has been posted is that it’s labeled an Executive Order but it certainly seems like it would have to be a change in the regs. Also, they don’t give prior notice of Executive Orders.

A Rep Payee Problem

     From the Milwaukee Journal Sentinel:

On a chilly night in April 2023, Charlotte Walker got a text message. Her sister, 68-year-old Barbara Walker, was in jail and facing a felony.

Barbara's crime: starting a fire to keep warm. 

Charlotte was infuriated. Her sister, who has schizophrenia, should not have been living on the street at all.

Under an arrangement with the Social Security Administration known as the representative payee program, a staff member at the local nonprofit Outreach Community Health Centers was supposed to be assisting Barbara with housing.

That employee, Elizabeth Gabriel, was responsible for receiving Barbara's monthly disability benefit checks and using the money to help her secure food, medicine and housing. Since 2017, Gabriel had collected over $80,000 on Barbara's behalf, approximately $900 per month.

But over the past three years, Barbara’s siblings say their sister has consistently lived on and off the street while Gabriel has repeatedly failed to return phone calls, text messages and letters about their sister's care. They say neither she nor Outreach has provided insight into why Barbara was unhoused or how the funds were used. ...

 Outreach declined to comment on the Walker family's complaints, citing federal privacy laws. Gabriel did not respond to multiple requests for comment.

Turmoil In Social Security Management?

     This is from a couple of posts on Bluesky from @altssa.altgov.info who purports to be a current Social Security employee. I cannot vouch for this person but this fits in with what I’ve heard elsewhere:

Deputy Commissioner of Operations Stephen Evangelista will reportedly be back at work on Monday after having a confrontation with commish Frankie over changes being made to operations and changes they want to make to operations that Evangelista is almost certainly correct about being bad for … [post one]

SSA operations and staffing. Frankie apparently doesn’t like being told he’s wrong, so his reaction to being given data and facts about why his ideas are 💩 was to call Evangelista a “fucking liar.” Allegedly, of course. Sounds like a guy you definitely want to work for, amiright???? 😑😑😑😑 [post two]