... [T]he Social Security Administration (SSA) reversed its prior determination to deny benefits to the children of a disabled gay father in Lambda Legal’s case representing the family against apparent antigay discrimination by the federal government. ...
In February of 2006, Day completed the applications for Child Insurance Benefits for his children. He provided birth certificates and court documents that acknowledge him as a legal parent of the children. The SSA acknowledged that they received the application and promised to provide a response in 45 days.
After more than a year with no response, Lambda Legal sent a letter on Day's behalf seeking action by the agency. The SSA still did not provide an initial determination of eligibility citing unspecified "legal questions and policy issues" involved with the application. Day provided all the necessary documentation to establish a legitimate parent-child relationship and fulfilled all of the SSA's prerequisites, yet his family was left without the social safety net that Day had paid into for decades and that all other families are provided on a regular basis.
In May 2008, Lambda Legal, along with co-counsel from McDermott Will & Emery LLP, filed suit against the SSA compelling the agency to act on Day’s application and urging the SSA to recognize Day as a legal parent of the children. Today’s letter recognizes the legal relationship between Day and his children without discrimination based on his sexual orientation or family status.
Apr 30, 2009
Lawsuit Gets Results For Gay Father
Apr 29, 2009
Telework Changes Coming
From Alyssa Rosenberg at Government Executive:
Office of Personnel Management Director John Berry on Wednesday announced a broad new telework plan for employees, in part to deal with growing concern over the spread of swine flu in the United States. ...
It calls for a council of program managers to develop standards for telework, and requires agencies to submit telework policies to that council for review. It also asks agencies to designate a telework managing officer and create an appeals process for employees who are denied permission to use the work arrangement. Additionally, it would establish training programs to prepare employees to telework and curb managerial opposition. OPM would be in charge of providing technical assistance.
NC Furloughs State Employees But Exempts DDS
Update: Perdue's order seems clear to me, but employees at NC DDS remain uncertain about whether the furlough will affect them.
Plans Old And New
Mary Glenn-Croft, Deputy Commissioner for Budget, Finance and Management, Social Security Administration:
We will use a significant portion of this funding to hire and train new employees and to provide additional overtime so that we can process critical workloads. ...
- Our field operations will hire 1,500 employees in local field offices, teleservice centers, and processing centers;
- Our hearings offices will hire 550 new employees and 35 additional administrative law judges, and
- State disability determination services (DDS) throughout the country will hire 300 additional disability examiners.
Robert Hewell, Acting Deputy Commissioner, Public Building Service, General Services Administration
[Schedule for new National Computer Center]:
- Site Acquisition: 2nd quarter FY2010
- Design-build contract awarded: 2nd quarter FY2011
- Construction completion: 1st quarter FY2014
Valerie Melvin, Director of Information Management and Human Capital Issues, U.S. Government Accountability Office:
Finally, a number of initiatives undertaken by SSA to improve the disability process and potentially remedy backlogs have faltered for a variety of reasons, including poor planning and execution. In fact, some initiatives had the effect of slowing processing times by reducing staff capacity, increasing the number of appeals, or complicating the decision process. Several other initiatives improved the process, but were too costly and subsequently abandoned. This was the case for several facets of a major 1997 initiative, known as the “Disability Process Redesign,” which sought to streamline and expedite disability decisions for both initial claims and appeals. In the past, we reported that various initiatives within this effort became problematic and were largely discontinued due to their ineffectiveness and high cost. Further, implementation of an electronic system enhanced some aspects of the disability claims process, but also caused delays due to systemic instability and shutdowns at the DDS and hearings offices.9 Further, the “Hearings Process Improvement” initiative, implemented in 2000, involved reorganizing hearing office staff and responsibilities with the goal of reducing the number of appeals. However, many of the senior SSA officials we spoke with expressed the opinion that this initiative left key workloads unattended and was therefore responsible for dramatic increases in delays and processing times at the hearings level.[Is it churlish to point out that GAO was a cheerleader for all of these ill-considered plans?]
Update: The GAO report originally linked on the Social Security Subcommittee website was for the GAO testimony at the Social Security Subcommittee hearing in March. They have now updated their website to correctly link to the testimony delivered yesterday. This GAO report is extremely preliminary.
Sylvester J. Schieber, Chairman, Social Security Advisory Board
You might wonder why I would suggest that many in the American public would find taking five years or more to build a new computer center and another two to three years to get the operating equipment in place as laughable. I do not believe that most people would consider the five-to-eight-year time frame involved would reflect the urgency this project deserves given the national dependence on this agency. I do not believe that most people would accept that we could not do this on a more timely basis if we were truly committed to the task.
Apr 28, 2009
Employment Numbers
- December 2008 63,733
- September 2008 63,990
- June 2008 63,622
- March 2008 60,465
- December 2007 61,822
- September 2007 62,407
- June 2007 62,530
- March 2007 61,867
- December 2006 63,410
- September 2006 63,647
- September 2005 66,147
- September 2004 65,258
- September 2003 64,903
- September 2002 64,648
- September 2001 65,377
- September 2000 64,521
- September 1999 63,957
- September 1998 65,629
Apr 27, 2009
Furloughs Worthless
State officials have done the right thing in taking a hard line pushing through once-a-month furloughs of state workers.
But the goal of the furloughs is supposed to be saving money. So why is the program also swallowing up the state workers paid with federal funds? Those furloughs won't save the state a dime.
Officials have said only that it's a "policy decision," which can be translated as, "We don't have a reason we want to tell you, so stop questioning us." ...
Even the feds don't want the furloughs. The Social Security Administration, for instance, has requested exemptions in New Jersey and other states for the state workers it pays to evaluate disability claims. ...
We urge exemptions from furloughs for those state workers paid with federal funds.
Time Will Tell How Significant This Moment Is
Date: April 27, 2009
Subject: Tipping the Backlog
It is my pleasure to report to you that this month, we turned the corner on the disability backlog. We started the year with a pending of 760,813 cases and we ended April at 756,107 cases. My congratulations to everyone.
I will be asking the office managers to find a way to celebrate this moment. While we are still a far cry from moving the disability backlog to 466,000 cases, these moments come rarely and they must be enjoyed.
Great job! David
Wintess List For Congressional Hearing
- Mary Glenn-Croft, Deputy Commissioner for Budget, Finance and Management, Social Security Administration
- Rob Hewell, Acting Deputy Commissioner, Public Buildings Service, United States General Services Administration
- The Honorable Patrick O’Carroll, Inspector General, Social Security Administration
- Valerie Melvin, Director of Information Management and Human Capital Issues, U.S. Government Accountability Office
- Sylvester J. Schieber, Chairman, Social Security Advisory Board
I certainly agree that Social Security needs technological improvement, but it seems obvious at ground level that the only thing that will solve Social Security's service delivery problem is more manpower. We have not seen much from the SSAB about Social Security's manpower needs. This seems unbalanced and misleading to me.
It is interesting that there will be a witness from the Public Buildings Service at General Services Administration (GSA). If Social Security is going to hire many more personnel, it is going to need to lease additional office space. GSA does this for the federal government. GSA has a longstanding reputation for being incredibly slow at acquiring office space.
Apr 26, 2009
Union Newsletter
- The union's hopes for the Obama Administration
- The union's problems with some Social Security managers and policies,
- A dinner in honor of the 50th year of service of Jim Marshall, who is head of AFGE Council 215 which represents most employees of Social Security's Office of Disability Adjudication and Review (ODAR)
- Bonuses paid to Social Security management.
SSAB On SGA
There has been a consensus for some years that the whole concept of SGA needs a fresh look. One of the more common themes is that SGA should be a ramp instead of a cliff. I don't know how to quickly explain the ramp-cliff distinction but if you've read this far, you probably already know what I'm talking about. Despite the consensus, nothing has been done about SGA since doing something will probably mean more people will get on or stay on Social Security disability benefits. That costs money,which didn't appeal to either President Bush or Clinton.
Other than discussing the bizarre aspect of how blindness affects SGA the "Issue Brief" is mostly superficial, but still useful, since it does point to an area of the law that is long overdue for reform, at a time when reform may be politically feasible.
One suggestion: The biggest problem now is that SGA is just too complicated. Claimants have no idea how it works. Even many Social Security employees what should understand how SGA works, don't. The best work incentives imaginable won't work if claimants don't understand them and Social Security has great difficulty administering them. The first goal should be simplification. Going to a ramp instead of a cliff will help, but that would just be a start.
Apr 25, 2009
SSI: Crackpots With Money
The Social Security Institute (SSI) is a national, 501(c)(4) non-profit, non-partisan seniors’ advocacy organization working to promote the retirement security of today’s seniors and the seniors of tomorrow. SSI’s top policy priorities are to stop the raid on the Social Security Trust Funds, prevent cuts to Social Security and Medicare benefits, and protect seniors from health care rationing and other limitations on their access to health care.And this is their explanation of what they mean by the "raid on the Social Security Trust Funds:"
The Administration intends to spend half the Social Security surplus during this year and next to bail out big, bad banks. The total Social Security surplus in 2009 is projected to equal $217 billion; the Obama Administration proposes to spend $125 billon of it to bail out the banks. The total Social Security surplus in 2010 is projected to equal $231.1 billion; The Obama Administration proposes to spend $125 billion of it to bail out the banks. Had enough? Mad enough? Riled up enough? Sign the petition to stop raiding Social Security and future generations to bail out big, bad banks and insurance companies.
I would guess that the SSI is quite well funded. Their website is well designed. They has at least three staff members.
By the way, the SSI website throws around the word "fascism" quite freely.
NCSSMA Newsletter
Not Likely To Happen Here
Apr 24, 2009
Notices About $250 Payments Already Causing Confusion
Apr 23, 2009
Results Of Last Week's Unscientific Poll
I work at Social Security Central Offices (33) | 16% | ||
I Work In Social Security Field Operations (35) | 17% | ||
I Work In Some Other Part Of Social Security (36) | 18% | ||
I Am Involved In Representing Social Security Claimants (71) | 35% | ||
I Work At A Non-Profit Interested In Social Security (1) | 0% | ||
I Am Involved In Lobbying (0) | 0% | ||
I Work In A Congressional Office (2) | 1% | ||
I Work For Some Government Agency Other Than Social Security (5) | 2% | ||
I Work At A DDS (8) | 4% | ||
I Am A Social Security Claimant Or Recipient (14) | 7% |
Total Votes: 205
Apr 22, 2009
Social Security Subcommittee Hearing
Is This Worth The Money?
The Financial Literacy Research Consortium (FLRC) will be an innovative, non-partisan multidisciplinary research and development (R&D)initiative to develop products to better inform the public about key financial literacy topics related to retirement savings and planning. We are interested in developing products--such as Internet tools as well as print materials--that help foster retirement and other savings strategies at all stages of the life cycle.Encouraging people to save for retirement is certainly a good thing. However, I see little hope that the Social Security Administration can do anything to significantly encourage saving. This seems like a waste of money at a time when Social Security's budget is so tight that the agency has enormous backlogs and cannot answer its telephones. It is also a distraction from Social Security's core mission. This sounds like a Congressional earmark. Is it?
Apr 21, 2009
How To Spend $250?
What Can I Say?
Joseph Simpson Jr. walks with the pained shuffle of a man much older than his 53 years.
The lifelong McCarley resident has diabetes, anemia, high blood pressure, bad sinus problems and an unknown ailment that causes him pain both when he sits and stands.
What Simpson doesn’t have is health insurance or Social Security disability, even though he is qualified based on his 33 years of uninterrupted work.
The problem, according to his uncle, James Dukes of Carroll County, is Simpson didn’t pursue applying for disability like he should have when he quit being able to work in May 2007.
“He should have followed up, and he didn’t follow up,” Dukes said. “Social Security disability didn’t drop the ball. Junior dropped the ball.” ...
Simpson applied for disability before getting a diagnosis, though. When he was turned down, he hired a lawyer whose commercial he had seen on television.
That decision has been the source of most of his troubles, according to Dukes. They have never been able to speak with the attorney personally, and his secretary tells them the lawyer will do nothing until 20 days before a disability hearing date. Social Security has yet to schedule Simpson. ...
Last week, he let his attorney go and gave Dukes the ability to represent him.
Lockheed Martin And Social Security
Lockheed Martin, one of Baltimore County's larger employers, officially opened its sixth facility Monday in Woodlawn and announced plans to add 160 information technology jobs to a work force that exceeds 1,500.
The company's Information Systems & Global Services division has refurbished and rewired a nearly 42,000-square-foot brick building on Woodlawn Drive near the Social Security Administration complex. In the past year, the company has hired about 200 employees in its efforts to provide a wide variety of services to SSA, which is continuing modernization efforts.
The proximity of the service provider to its federal customer reflects a partnership fostered during the past two decades, William S. Gray, deputy commissioner for systems at SSA, said at Monday's ribbon-cutting ceremony. ...
"We have to have the best Web site in government and a seamless serving architect that makes sure the system is up and available continually," he told the crowd of about 100 officials and company employees. "Lockheed Martin has provided sound expertise and counseled us on how to improve."
Apr 20, 2009
Biden On Social Security
Vice President Joseph R. Biden Jr. announced last month that Social Security beneficiaries will get one-time $250 stimulus bonus payments beginning in May.
He didn't mention that he will be one of the recipients.
The annual tax returns for Biden and his wife, Jill, released last week, show he began collecting Social Security benefits in 2008. He became eligible for full benefits in November when he reached age 66. ...
Former Vice President Dick Cheney, who is a year older than Biden, did not list any Social Security income on his final financial disclosure statement filed a year ago.
NADE Newsletter: Denials Are Less Accurate Than Allowances And The Meaning Of Relevance
Here are a couple of excerpts from an article about a meeting between NADE officials and Social Security Commissioner Michael Astrue:
SSA is continuing to explore the possibility of expanding the Single Decision-Maker (SDM) model and expanding the list of conditions to be included in the Compassionate Allowances (CAL) initiative. However the Office of Management and Budget (OMB) is not considering any new regulations until the economic problems have been addressed ...Here is a little nugget from an article about a meeting between the NADE Board of Directors and Kelly Croft, Social Security's Deputy Commissioner for Quality Performance:
NADE also renewed its call for a reduction in the 15 year vocationally relevant time period to 5 years. The Commissioner reported that the Agency was seriously considering this proposal and Associate Commissioner Glenn Sklar reported he had formed a workgroup to examine this proposal and that he expected a reduction would be forthcoming. While it may not be 5 years, it would be considerably less than the current 15 years. [Apparently, they are thinking about ten years. See below.]
The Office of Quality Performance has changed the pull [of disability determinations made at the initial and reconsideration levels by NADE members] for Pre-Effectuation Review (PER) cases to one that is more of an integrity review. ...
40,000 denials will be reviewed at random (with probably more reconsiderations being reviewed). Denial case accuracy runs 90-91%. Allowance accuracy rates are 97-98%.
This article also says that "An Occupational Information Development Advisory Panel is in place and conducting a study to change the time frame for past relevant work (PRW) from 15 years to 10 years." I did not know that the definition of past relevant work was part of that group's charter. The article quoted above indicates that Glenn Sklar is forming a workgroup to study the issue. Sklar's workgroup and the Occupational Information Development Advisory Panel's study on this issue may be the same thing.
While the issue of how far back past work may be considered relevant is heating up, it has been under study for years and may remain under study for many more years. The issue needs little study. The problem is that reducing this time period to five years would cost money -- probably not much, but some. It would be fairer, but when fairness in disability determination collides with budget considerations, the budget almost always wins.
Think about it. If you last worked at a job 14 years ago, do you think you could pick back up on that job and be able to perform it again without additional training? The answer is obviously "no" and the answer would be the same even if you reduced the time period to ten years or even seven. Resuming an old job without additional training after even five years could be a stretch. This may sound boring and technical but claimants are being denied based upon a policy that, as best I can tell, no one is willing to defend.
How Independent Is The Social Security Commissioner?
The most interesting thing that I learned from watching this is that last fall Astrue won a longstanding battle with the Office of Management and Budget (OMB). Because of his victory he was finally able to tell Congress that his agency needed a new national computer center.
Some questions come to mind:
- Why would Astrue need OMB permission to tell Congress that Social Security needs a new national computer center? The Commissioner of Social Security is not only allowed, but required, by statute to give Congress his or her own budget for the agency. The statute contemplates that the Commissioner of Social Security will have more independence than Astrue is able or willing to exercise.
- When he was interviewed by the White House before being nominated to become Social Security Commissioner did Astrue make a promise to the Bush Administration that he would not exercise any budgetary independence? Does he still feel bound by such promises?
- Is Astrue such a team player that he cannot imagine not getting the approval of the White House before telling Congress what Social Security needs?
- Does OMB have so much power that Astrue feels that it would be suicidal for him to exercise the budgetary independence given him by statute?
- Could it be that Michael Astrue would love to tell Congress and the American people how many employees his agency needs to properly do its work, but he is waiting for OMB permission?
- If Social Security Commissioners have as little independence as Astrue is saying, why are we pretending that Social Security is an independent agency?
Apr 19, 2009
Iowa Helping New York
The employees at Social Security offices in Iowa will soon be busier helping congested offices in New York. Offices in Carroll, Creston, and Ottumwa will electronically handle hundreds of claims from thousands of miles away.
Social Security regional commissioner, Michael Grochowski, says the offices have the capacity to handle the additional work, especially compared to locations in New York.
"You can come into our office here without an appointment, and you're probably going to be served in five or ten minutes. If you've got an appointment, they serve you in two or three minutes, if not right on the dime. We have places in the country that you wait an hour. You wait a half hour if you have an appointment," Grochowski explains.
"We're going to pair up with some offices in the New York region, especially in their metropolitan areas, where they can't keep up with walk-in. When their doors open up, they have 100 or 150 people at the door everyday."
Why?
- California
- Connecticut
- Maryland
- Massachusetts
- New Jersey
- Ohio
- Oregon
VOIP No Substitute For Warm Bodies
TSRP/VOIP [Telephone Systems Replacement Project/Voice Over Internet Protocol] – The new equipment does little to help us answer phones more effectively. Nor does it revolutionize our service delivery. It would be helpful to be able to divert phone calls to another place, perhaps the TSC [Teleservice Centers, which are also overworked and would also like to offload some of their work to someone else]. We have a new phone system, which we have long needed; however, it does not enable the Field Offices to provide better public service. Human resources are still the answer to many of these issues. [Translation: We need more employees. to help us get our work done.] We continue to see more visitors despite Internet utilization. In addition, there is a tremendous amount of pressure to move Internet claims. Phone service is sacrificed. What will happen when we have VOIP reports to show where we really are in terms of not answering phones? Will we then have the same pressure we now have as a result of VIP [?] data? Metrics will only be one more thing to manage. We need, on average, at least two additional employees in each office just to be able to answer telephones. Quality is lacking in the clarity of our new telephone systems. ...
In many cases, VOIP provides less functionality than our old phone systems. For example, the paging feature is not available to all offices; only to those offices that were previously utilizing it. Both the Commissioner and Linda were surprised to learn of the problems we are having not only with VOIP but also with Nortel.
Apr 18, 2009
COBRA Assistance Won't Be There For The Disabled
Apr 17, 2009
Border Patrol
Investigative services to be performed under contract to verify claimants' U.S. residency for the purpose of establishing eligibility and continuing eligibility for receiving Supplemental Security Income (SSI) benefits for the Social Security Administration (SSA). ... The service area zones are located along the Mexico-U.S. border in Texas and New Mexico. ...
SSA officials will notify the contractor of the name and address for residency verification. Upon written request, the contractor shall perform an unannounced onsite visit to the claimant's reported address to verify residency, contact one non-relative neighbor who has first hand knowledge of individual's residence and submit a written report documenting the results.
Bad Blood At Social Security
From Joe Davidson's Federal Diary column at the Washington Post (registration required):
Like married couples who are lovey-dovey in public but have a tense relationship at home, the fondness that federal union leaders express for President Obama may not always reflect what's going on between local union leaders and managers in the workplace.
The problem is the emotional baggage left over from their previous relationship. ...
Mark Roth, AFGE general counsel, said "the relationship is now venomous on both sides." Referring to a potential presidential directive calling for labor-management partnerships in federal agencies, Roth said "you just can't layer an executive order over" the bad blood that lingers from the Bush days.
"I know that our Social Security activists are not in a mood to partner with" top Social Security Administration officials, he said. "They want them gone."
Speaking of unions and the Social Security Administration, the Association of Administrative Law Judges is celebrating a victory over the agency that allows the union to represent judges who hear cases involving disability benefits.
An arbitrator, Michael A. Murphy, ordered SSA Commissioner Michael J. Astrue to "cease and desist from refusing to recognize the union" and "from displaying anti-union animus."
Understaffing Costs Money
Our objective was to determine whether the Social Security Administration (SSA) evaluated earnings reported to the Master Earnings File (MEF) for disabled individuals receiving Title II benefits. ...
In our July 2004 report, Disabled Title II Beneficiaries with Earnings Reported on the Master Earnings File, we stated that SSA did not evaluate all earnings reported to the MEF between 1996 and 2000 for disabled individuals receiving Title II benefits as of March 2002. We estimated that approximately $1.37 billion in overpayments resulting from about 63,000 disabled beneficiaries’ work activity was not identified.
To perform our follow-up review, we identified 25,904 disabled beneficiaries (from 1 Social Security number segment) who were receiving Title II benefits as of July 2007 and had earnings reported on the MEF between 2001 and 2006 that may impact their entitlement to benefits. ...
Based on our review, we estimate that approximately $3.1 billion was overpaid to about 173,000 disabled beneficiaries because of work activity. Although the Agency identified about $1.8 billion of these overpayments to approximately 141,000 beneficiaries, we estimate about $1.3 billion in overpayments to approximately 49,000 beneficiaries went undetected by SSA. ...
We recognize SSA’s efforts to improve the work-related CDR process. In addition, we acknowledge the Agency’s limited resources with which to perform this workload. However, we believe SSA may achieve greater savings in the long-term if it could provide the resources to perform more work-related CDRs.
Should Make For Interesting Reading
As best I can tell, Social Security is not yet in compliance with this portion of the March 20 Memorandum. This is not unusual. The Sunlight Foundation reports that few agencies are.
You can already find out online who has been lobbying Social Security, but until now you have been unable to find out what they are saying.
Stay tuned.
Apr 16, 2009
Social Security To Concentrate On Hiring Disabled
The Social Security Administration recently received funding to hire a significant number of employees throughout the country. This hiring initiative offers a unique opportunity for individuals with disabilities who may want to get a job with SSA. These jobs will be at various skill levels including a number of entry-level positions.
SSA will be holding a national teleconference on this issue specifically for Employment Networks, State Vocational Rehabilitation Staff and others who help people with disabilities go to work on Tuesday, April 21, 2009 from 1:00 to 2:30 PM EST. This session will build upon an earlier Webinar and provide more details regarding the initiative. A guest speaker from the Equal Employment Opportunity Commission will also discuss the Schedule A Hiring Authority. Please visit www.cessi.net/ttw to register for the teleconference. ...
In particular, the Agency is reaching out to Ticket to Work Ticket Holders who are trying to return to work, veterans with disabilities through programs such as the Wounded Warrior transitional program, and students with disabilities. Many individuals with disabilities will qualify for consideration under a special placement authority called “Schedule A.”
New ALJ In Wyoming
Administrative Law Judge Patricia Henry only has been in the state since January, but she's already making a difference for those in Wyoming who were denied Social Security benefits.
With 42 hearings a month, she's whittling away at a case load that includes 634 pending cases. Her goal is to decide 500 cases a year to try to cut down the time claimants have to wait for a decision to less than a year.
Henry is a native Texan who comes to Wyoming from an administrative law judge position in Pennsylvania.
Apr 15, 2009
New Mexico Gets Some Love
Bingaman is on the Senate Finance Committee, which has jurisdiction over Social Security.Michael J. Astrue, Commissioner of Social Security, today joined U.S. Senator Jeff Bingaman (D-NM) for a tour of the agency’s new National Hearing Center (NHC) in Albuquerque, New Mexico. As a result of significant funding increases for Social Security over the past two years, the agency is able to open the NHC, as well as hire approximately 80 people for positions throughout New Mexico before the fiscal year ends in October. To further improve service to New Mexicans, Commissioner Astrue and Senator Bingaman also announced that Social Security plans to open an additional field office in the Albuquerque area in 2010.
“With Senator Bingaman’s leadership, Social Security has received additional funding to hire and fill jobs in New Mexico and throughout the nation, as well as invest in technologies that improve service,” Commissioner Astrue said. “This funding is crucial to our efforts to handle the increased workloads resulting from the economic downturn as well as the aging of the baby boom generation. Our employees are making positive strides toward driving down the hearing backlog and providing prompt service to the public. With sustained support, I am confident we can successfully address these challenges.”
“Commissioner Astrue has been working very hard to address the backlog of Social Security cases, and New Mexicans are already seeing results,” Senator Bingaman said. “I commend the Commissioner for his efforts, and will work to ensure he has the funding he needs to eliminate the backlog. With the opening of the National Hearing Center in Albuquerque and the new office in Rio Rancho next year, Social Security will be able to better serve local residents and those waiting for disability decisions around the country.”
The Albuquerque NHC utilizes electronic video technology that enables Administrative Law Judges to hold disability hearings remotely throughout the country to reduce backlogs. Albuquerque initially will hear disability cases for Kansas City and Portland, Oregon -- two of the most backlogged offices in the U.S. Social Security’s first NHC, located in Falls Church, Virginia, opened in December 2007 and has contributed to improved processing times in Atlanta, Georgia, Cleveland, Ohio and Flint, Michigan.
The agency is working with the General Services Administration on a location for a new field office in the Rio Rancho/north Albuquerque area to better serve the rapidly-growing population there. The new office is scheduled to open to the public in early 2010.
Expect More Stories Like This
Virginia Nesselrotte, 65, of Dunbar is upset about not getting a cost-of-living increase with her Social Security benefits this year. [They mean next year.]"We'll lose $300 a year in 10 years," said Nesselrotte, a retired Verizon worker. "That kind of loss is going to be hard on a lot of people." ...
The Congressional Budget Office said in its latest budget estimates that inflation will dip so low that Social Security recipients will not qualify for annual increases in 2010 or for two years after that. ...
Scott McClanahan, executive director of Kanawha Valley Senior Services, said he sees tough choices ahead for senior citizens.
"It's going to be needs versus wants," he said. "Is it going to be medicines or food? Now some of the seniors are already cutting their meds in half in order to keep the longevity of the drugs to meet the dynamics of those meds." ...
Furloughs In Ohio
Some employees of the Ohio Rehabilitation Services Commission will be forced to take unpaid furloughs for no good reason ...Why would the union object to the Bureau of Disability Determination employees being exempted from the furlough? Has this been raised with the union?
The 550 employees of the Bureau of Disability Determination are paid out of federal Social Security Administration funds but work for the state. The bureau determines whether disabled Ohioans are eligible for federal Social Security benefits. ...So why is Ohio making the employees take the unpaid time off?
It's required under a union contract covering thousands of state workers, said Steve Ostrander, spokesman for the Ohio Rehabilitation Services Commission. The 550 Bureau of Disability Determination employees are covered by an Ohio Civil Service Employees Association contract that requires workers to take 20 unpaid days off over the next two years.
Apr 14, 2009
Not A Good Sign
Such workshops would be unnecessary if Social Security had a truly user friendly website.
Apr 13, 2009
DDS Furloughs May Extend To NY and NJ
“We pay the full freight,” Mr. Astrue said. “States do not save any money when they furlough or lay off these employees. They only delay payments to disabled citizens who rely on the monthly benefits.” ...Mr. Astrue has expressed “grave concern” over such personnel actions in letters to governors, including Jon Corzine of New Jersey and David A. Paterson of New York, both Democrats, and Mr. Schwarzenegger.
In a letter to New York employees last week, Mr. Paterson said he intended to lay off 8,700 state workers by July 1.
Peter E. Kauffmann, a spokesman for Mr. Paterson, said, “The governor is aware of the concerns raised by the Social Security Administration and will act carefully.”
Apr 12, 2009
Apr 11, 2009
Even A Nutjob Can Make A Good Point
So I went to the local Social Security office, with my original birth certificate, to prove that I am 64. Now, being Alabama, everyone was sweet and polite, including the armed guard and the bureaucrats. And there was the racial respect that characterizes the South, despite the MSM [Main Stream Media] morality tale. But what a room! There was that armed guard at the front, waiting citizens, surveillance cameras, and five thick lucite windows with chairs in front of them, like a prison visiting room. When your number was called, you talked to the clerk through a grid, and passed your documents through a slit. I thought: the state is terrified of the people.
Former Social Security Official Pleads Guilty
Apr 10, 2009
Checking Facebook To See Whether Claimant Disabled?
Editorial Criticizes Furloughs
Apr 9, 2009
A Little Deceptive
- National 499 days
- Raleigh 543 days
- Charlotte 592 days
- Greensboro 731 days
So, with a new ODAR office in Fayetteville, we must be heading towards a solution to the backlog problem in North Carolina? Wrong. The ODAR office planned for Fayetteville is not a real ODAR office. The plan is for an office with no employees. The "office" will have four hearing rooms that may be used for video hearings, but no employees.
Hearing rooms do not hold hearings. People hold hearings. This plan actually worsens service for claimants living in the Fayetteville area, since it means they are less likely to get a live hearing. This will lead to wild fluctuations in the number of hearings held, presenting practical difficulties for local attorneys. It also means that local attorneys will be relegated to dealing with a constantly changing array of Administrative Law Judges who have no familiarity with the area or local attorneys. To give an idea of the problem, Fayetteville is the home of Fort Bragg, the largest U.S. military base in the world. The area is crawling with retired military personnel. Their cases present some unusual aspects. Are you familiar with the medical condition known as "immersion foot?" You would if you heard cases in the Fayetteville area for long. Can someone who is still on active duty in the U.S. Army get Social Security disability benefits? You would know the answer if you heard cases in Fayetteville for long. See Social Security Administration, Program Operations Manual Series (POMS) §DI 10505.023 TN 7 (08-07) if you are interested in the answer. Have you ever dealt with a Social Security disability case in which a retired serviceman was suffering from PTSD as a result of taking "trophies" in a combat situation? The "trophies" I am talking about here are body parts of killed enemy soldiers. I imagine that ALJs in other areas of the country have seen this kind of case, but not nearly as often as ALJs in this area.
In my opinion, it is somewhat deceptive to say that Fayetteville is getting a new ODAR office. The difference between what Astrue has said and what is actually happening is significant.
Spin is part of government, but excessive spin reduces credibility. In my opinion, a Republican holdover like Michael Astrue ought to keep spin to a minimum. It would be better for him to be as blunt and straightforward as possible and, in general, to underpromise and overdeliver.
Apr 8, 2009
Astrue On Furloughs
The state furloughs are “disappointingly cynical,” SSA Commissioner Michael Astrue said in an interview with Federal Times. “They understand they’re not saving any money and that it’s actually anti-stimulus because it’s taking money away from state’s citizens.” ...
Astrue said states he’s talked to clearly understand the ramifications of furloughing DDS employees, but they decided not to exempt them out of a sense of fairness to other state employees — a “triumph of spin over compassion,” Astrue said. ...Astrue said he’s made progress convincing some states to exempt DDS employees, but it’s an issue SSA may be tackling for the rest of the year, comparing it to the arcade game Whac-a-mole.“We think we have a contained situation and we make progress, and just when you think you’re done, two or three more pop up,” he said.
Fugitive Felon Settlement: Social Security Loses Big Time
As a result of a settlement agreement in Martinez, et al. v. Astrue, which should soon be approved by the court, this Emergency Message (EM) provides new instructions ... Martinez challenged the agency’s policy and procedures in applying non payment actions to fugitive felons and non-selection of fugitive felons as representative payees. ...
Effective immediately, SSA policy is to suspend or deny Title II and Title VIII benefits or Title XVI payments, and to prohibit an individual from serving as a representative payee only if the individual’s outstanding felony warrant was issued for one of the following three offenses:
- Escape (offense code 4901),
- Flight to Avoid prosecution, confinement, etc. (offense code 4902), and
- Flight-Escape (offense code 4999). ...
Identification of individuals affected by the Martinez settlement will be done centrally and appropriate notices released.
Pikeville Office Honored
The Pikeville [KY] Social Security office received special honors in an awards ceremony.
The office was selected as the Social Security Administration's best level two office in the Atlanta region, which is one of the highest honors an office can receive.It's an indication of how well they work together. It's an indication of how much they care about people in this service area and I'm just really proud of the staff of this office,” Paul Barnes said.
The office was selected from more than 250 facilities in the Atlanta region, which includes seven other states.
Apr 7, 2009
McPaper Says Sky Falling
Preliminary damage estimates by the Congressional Budget Office aren't pretty. Projected Social Security surpluses over the next decade have all but disappeared. Next year's operating surplus, previously estimated at $86 billion, is now $3 billion. Ten years of cumulative surpluses, once seen at about $703 billion, are now projected at $83 billion. ...Each year that the U.S. government fails to address its massive retirement and health care obligations raises the prospects of it defaulting on its debts, inflating its way out of them, or imposing punitive taxes to pay them off — any of which would cause greater misery than the changes needed to stabilize the system. A commitment to shore up Social Security would serve as a clarion statement that the U.S. economy is a sound long-term investment. ...
For all the talk about "trust funds," Social Security essentially operates on a cash-in, cash-out basis. And once the amount being paid out in benefits exceeds the amount coming in — now expected in 2017 — the government will have to borrow billions of dollars to cover the difference. ...
Preserving Social Security for the long term isn't that complicated. It can be done by gradually raising the retirement age for able-bodied workers, curbing growth in benefits and making high-income workers pay more payroll taxes. The longer a solution is delayed, the more painful it will become.
Update: USA Today also published another editorial with the title "Hands Off Social Security" offering an opposing viewpoint, although it does not mention raising or eliminating the ceiling on FICA.
Backlog Growing
Processing Time Per Hearing Office
From the National Organization of Social Security Claimants Representatives (NOSSCR) Forum. Click on each page to see it full size.
Compare the average processing time as it has changed over time:
- January 25, 2007 -- 508 days
- May 25, 2007 -- 523 days
- July 28, 2007 -- 528 days
- August 31, 2007 -- 523 days
- November 30, 2007 -- 500 days
- February 29, 2008 -- 511 days
- May 30, 2008 -- 523 days
- June 27, 2008 -- 529 days
- July 31, 2008 -- 530 days
- September 3, 2008 -- 532 days
- November 5, 2008 -- 476 days
- December 3, 2008 -- 480 days
- March 8, 2009 -- 499 days
Apr 6, 2009
Social Security's ARRA Plans
- Trying to submit a plan to the Office of Management and Budget (OMB) by April 10;
- Plans to send out a mailer late in April to those eligible for the $250 payments under ARRA;
- Plans to schedule a call with OMB to discuss a draft disability and retirement workload plan.
Apr 5, 2009
Fee Payment Stats
Fee Payments | ||
---|---|---|
Month/Year | Volume | Amount |
Jan-09 | 28,423 | $101,128,880.69 |
Feb-09 | 31,352 | $112,791,207.17 |
Mar-09 | 29,199 | $104,155,187.96 |
Apr 4, 2009
How Much Hiring Is Social Security Doing?
Good News For One Claimant
From the Lake County News-Sun:
Erma Graham worked when she was able to work, even after she was diagnosed with manic depression, even with chronic back pain, even after uterine fibroids caused her to hemorrhage every day as she stood deep-frying chicken in hot restaurant kitchens.
... [T]he day came when she was just too weak to work as a fast-food cook and home health-care aide. That's the day, in October 2004, that she first filed for Social Security disability benefits. Her claim was quickly denied. She applied again in 2005 and again in 2006. ...
Graham persevered, with a friend's encouragement, even after an attorney suggested her case was unwinnable. Acting on her own in 2007, she filed an appeal. Last October, four years after she first asked for help, a hearing office in Evanston finally heard her case ... She received word of a favorable ruling in November. In January, she received her first disability check.
Graham is one of more than 13 million Social Security disability beneficiaries across the nation. While the federal government pays $12 billion in disability benefits each month, it fails to pay millions more because of huge appeal backlogs. The Chicago region has an average of 776 cases pending per ALJ, the second-highest pending caseload nationally, according to the National Organization of Social Security Claimants' Representatives.
But the waits are shorter for Evanston, where all northern Chicagoland and Lake and McHenry county claims are heard. That office ranks 13 out of 143 hearing offices nationwide in turnaround time. Its average processing time is 463 days. ...
But Evanston's efficiency received an odd pat on the back from the federal government, which sent Evanston's 10 judges 2,000 more cases from backlogged Flint, Mich., the slowest hearing office in the nation.
Apr 3, 2009
Secret Law
From a recently issued section of Social Security's Program Operations Manual Series (POMS):
The RPC [Request for Program Consultation] website [http://ssahost.ba.ssa.gov/erpc/index.aspx] is supported by database management software that captures and maintains RPC data entered by the Disability Determination Services (DDS) and the Office of Disability Programs (ODP) users on the DDS RPC and ODP RPC Resolution templates.The RPC database creates a repository of policy issues that can be used as a reference by all adjudicative components.
Apr 2, 2009
Privatization Fantasies
From the Wall Street Journal:
On a conference call with reporters Wednesday where he generally blasted Republican budget proposals, a top Obama budget official said the administration would have to take a close look at the GOP proposal on Social Security, and hinted that the White House would have more to say on the issue soon.
Rob Nabors, deputy director of the White House Office of Management and Budget, reiterated the administration’s view that the most urgent budget problem in the entitlements area is not Social Security but the soaring cost of health care ...
But Nabors added that administration officials would spend some time “looking at” the GOP proposal on Social Security, and promised that the public will be seeing more from the administration on the issue as the budget process unfolds. ...
Working Harder, Enjoying It Less And Giving Poor Service
Workers at the Social Security Administration are working harder and enjoying it less, while its customers grow ever more frustrated.That's a major take-away from a recent Government Accountability Office report detailing the negative impact of SSA staff cuts.
One important note: In contrast to a generally bleak assessment of the agency, the report did shine a light on the conscientious federal employees who sometimes sacrifice personal time to boost productivity....
Managers and staff told GAO investigators "that they often do not have time to take their breaks, including lunch. Some staff told us that they feel they are letting down their colleagues and feel guilty about taking time off, regardless of whether they use credit hours or annual leave." ...
The increasing demands on the staff has resulted in higher stress, lower morale and decreasing job satisfaction. And managers suffer from it the most, with 74 percent reporting high stress levels.
SSA Commissioner Michael J. Astrue put the blame on Congress for not giving the agency enough money. ...
Managers responding to a survey by the National Council of Social Security Management Associations [NCSSMA] "estimated that they would need a staffing increase of 16.7 percent to provide adequate public service," the report says.
California Furloughs Criticized
When Gov. Arnold Schwarzenegger recently began sending state workers home on unpaid leave one day a month, he said the state needed to tighten its belt to save the cash-strapped state money. But in one instance, the furloughs are actually costing California millions of dollars. ...
Sending those employees home one day a month means the state will forgo about $10 million — or 5 percent of the agency's $210 million annual budget — from Washington, without saving state government any money. Meanwhile, it's taking the agency longer to process claims, delaying disability benefits at a time when such requests are soaring.
"There really is no reason to do this, it's a no-brainer," said Pete Spencer, the regional commissioner for the U.S. Social Security Administration, which oversees the disability claims program. "If the governor is saying he wants to take all the money the federal government is offering, this is one area he's not doing it." ...
"There's an equity issue there," said John Wagner, the Schwarzenegger administration's director for the California Department of Social Services.
The issue has caught the attention of California's congressional delegation. Twenty-three Democratic House members wrote the governor in February and complained that furloughing the disability agency employees makes no sense.
Apr 1, 2009
Backlogs -- Astrue Still Defining Acceptable Service Downward
For all the talk of an impending crisis in Social Security, one already exists: The system is clogged with hundreds of thousands of disputed disability claims, a backlog so big that some people wait years for a hearing. ...I will be happy to prepare my clients' cases in 75 days. When I first started practicing Social Security law in 1979, the average wait time for a hearing was only about 90-120 days and some cases were scheduled in as few as 75 days. I coped just fine then and I would be happy to do so again. The fees were lower, but the work required per case was much lower. There was certainly much less stress. Until Republicans took control of Congress in 1995 it had rarely taken as long as nine months for a claimant to get a hearing on a Social Security disability claim at any time in history. When Michael Astrue worked at Social Security in the Reagan Administration, it was certainly not taking nine months to get a hearing. Astrue seems eager to define acceptable service levels at Social Security downward. Service during the era when Republicans controlled Congress from 1995 to 2006 was the exception, not the norm.
"Workloads have gone up, resources did not go up proportionately, and the agency was too slow to embrace new technologies," said Social Security Commissioner Michael Astrue, explaining the backlog. "It's a combination of all those things." ...Rep. Kathy Castor, D-Fla., introduced a bill that would require a hearing be held no more than 75 days from the time it is requested, and a final verdict no more than 15 days after that. ...
Astrue said Castor's proposal does not take into account the time applicants need to prepare their cases. He has set a goal of a nine-month maximum wait for a hearing.
No COLAs For Three Years
From the Associated Press:
The recession is projected to wipe out annual cost-of-living increases for 50 million Social Security beneficiaries for the next three years, something that hasn't happened since automatic adjustments were adopted in 1975.
The Congressional Budget Office says in its latest budget estimates that inflation will dip so low that Social Security recipients will not qualify for annual increases in 2010, or for two years after that.
Medicare Waiting Period
Sens. Jeff Bingaman (D-NM), Sherrod Brown (D-OH), and Susan Collins (R-ME) and Reps. Gene Green (D-TX) and Lee Terry (R-NE) introduced the Ending the Medicare Disability Waiting Period Act of 2009 (S. 700/H.R. 1708). This bill would phase out Medicare's two-year waiting period for individuals with disabilities under age 65 who receive Social Security Disability Insurance (SSDI) benefits.