The Social Security Administration offices in Cleveland have received an upgrade this week.
Patrick Goins Jr., a Cleveland native now working with Avaya Government Solutions, had workers take out the old phone lines in the building and replace them with a new system. ...
The new system uses Enterprise Voice over Internet Protocol technology.
“What was a completely independent system is now a network within the Social Security Administration that they own,” Goins said. “They don’t have to pay long distance or call charges. It’s basically run at almost no cost to them.”
Additionally, the interlinked system means that if there are ever problems at a particular office, calls can easily be re-routed to other offices. ...
This process also works in situations where hold times are long. If an office is experiencing a huge number of calls and is having to keep people on hold for a long period of time, calls can be quickly sent to another office.
Feb 1, 2011
But What If Other Offices Are Also Getting Lots Of Calls?
From the Bolivar Commercial: