Sep 30, 2013

Acting Commissioner's Broadcast E-Mail To Agency Employees

 A Message To All SSA and DDS Employees
Subject:  Possible Shutdown - Update
With less than 24 hours remaining to avert a government shutdown, I join you in hoping that Congress will pass a resolution so we may continue delivering the full scope of our services to the American public.  While Congress does still have time to act, we must continue to take careful and prudent steps to prepare for a potential government shutdown, including informing the public about the specific services they can expect us to provide.
To provide you with up-to-date information, we established a special website for you at  This is an external site so you can easily access it from anywhere you have Internet access.  This website provides you with a toll-free telephone hotline (1-866-909-6876) that will relay critical information including when SSA employees should return to work.  While all of us will be paying close attention to the news media since they would most likely be the first to broadcast any general announcement advising Federal employees to return to work, SSA’s national hotline will be the only way to get updated information specific to our status.  Included on this special website are Frequently Asked Questions (FAQs), a sample letter for creditors, as well as information about outside employment and unemployment compensation. 
To keep the public informed about our status, we continue to use our social media channels as well as post information on, including updated FAQs. Today we launched a webpage at that clearly explains the effects of a shutdown.
Again, I thank you for your continued patience and the hard work you do every day for the American people, even as we prepare to dial down some of the services we provide.
Let us all hope that our required work to prepare for a Federal shutdown is unnecessary.
Carolyn W. Colvin
Acting Commissioner

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