AFS happened. The agency's switch to an appointment based model is a big reason phones have gone so crazy. More people are calling in for appointments vs just walking in. The number of calls in many offices have doubled as a result. Add in the fact that staff is being cut and you will find the graph above.
SSA's website is saying 6.9% for the 800 number. https://www.ssa.gov/ssa-performance/800-number-performance. Can you list your source and context for the different figure, like if that represents other offices?
If you click “View tren” on the page you posted, it shows 6.9% on the “Fiscal year” view. Toggle to “monthly,” and it shows the chart that Mr. Hall posted above.
Crises like this are brewing on all fronts throughout SSA. In a matter of weeks, Trump, his Nazi friends, and the DOGE children will have destroyed our government for all of 150 billion in “savings”- an amount that could’ve been raised by raising taxes on billionares like Musk by a tiny fraction of one percent. Great job, MAGA cultists!
Multiple reasons, do not have enough data to rank them: Appointments Based Model; DOGE FUD; Social Security Fairness Act; Staff Resignations/Early Retirements; Tax Season.
12 comments:
Unfair! Who could’ve possibly predicted that firing thousands of staff would lead to poorer service?
I‘m sure its just some five dimensional chess anyway.
That’s Trump putting out the buy signal… "THIS IS A GREAT TIME TO BUY!!! DJT"
A lot of that is from the fairness act getting passed, and no support given to us to help with it.
AFS happened. The agency's switch to an appointment based model is a big reason phones have gone so crazy. More people are calling in for appointments vs just walking in. The number of calls in many offices have doubled as a result. Add in the fact that staff is being cut and you will find the graph above.
SSA's website is saying 6.9% for the 800 number. https://www.ssa.gov/ssa-performance/800-number-performance. Can you list your source and context for the different figure, like if that represents other offices?
The source on the chart says SSA
If you click “View tren” on the page you posted, it shows 6.9% on the “Fiscal year” view. Toggle to “monthly,” and it shows the chart that Mr. Hall posted above.
I just checked that website. It says the current wait time is 0 minutes. I find that hard to believe.
Crises like this are brewing on all fronts throughout SSA. In a matter of weeks, Trump, his Nazi friends, and the DOGE children will have destroyed our government for all of 150 billion in “savings”- an amount that could’ve been raised by raising taxes on billionares like Musk by a tiny fraction of one percent. Great job, MAGA cultists!
Multiple reasons, do not have enough data to rank them: Appointments Based Model; DOGE FUD; Social Security Fairness Act; Staff Resignations/Early Retirements; Tax Season.
12:28 Central time, 800 number wait time 2 hours 48 minutes, call back time 2 hours and 47 minutes, 7672 on hold, and 38,311 waiting for call back.
https://www.ssa.gov/ssa-performance/800-number-performance
Frontlines here. I get phone duty often. The uptick coincides with our phone system "upgrade". It's been a disaster. Each fix is worse.
I'm told by my IT person they are to report issues to a chat box. Not uncommon to get no response to reported issues.
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