From The Administrative Burden Experienced by U.S. Rural Residents Accessing Social Security Administration Benefit Programs in 2024 by Debra L. Brucker, Stacia Bach, Megan Henly, Andrew Houtenville and Kelly Nye-Lengerman
Abstract: This project used a community-engaged qualitative research approach to address the following research aims: 1) examine information- and service-related barriers that rural persons with disabilities, family members of persons with disabilities, and older adults face in accessing information about and services related to U.S. Social Security Administration (SSA) benefit programs, and 2) solicit recommendations for community-level and SSA-level actions that could improve rural resident access to information and services. ... Conducted in 2024 in the State of New Hampshire, the research team first engaged with twelve individuals who had lived experience of disability and/or were older adults (age 62+) to jointly develop focus group questions and recruitment strategies. The research team then held in-person and virtual focus groups and interviews with 40 rural residents to address the research aims noted above. The qualitative analysis revealed that rural residents, particularly those attempting to access or receiving disability benefits, experienced high levels of administrative burden. Persons with stronger social networks were better able to overcome these barriers to services. Regardless of type of benefit receipt, people very strongly preferred having access to an SSA field office in person instead of communicating with SSA by e-mail, mail, or phone. Most rural residents did not prefer using technology to communicate with SSA as many had limited access to and knowledge about technology. ...
5 comments:
Trump could care less about these issues but he does care about his golf game. Thursday morning he was on his way to Florida for another weekend of golf at taxpayers expense while the stock market was crashing over 1600 points. Isn’t DOGE looking for crime. fraud and abuse of taxpayers money?
My parents and in-laws (late 70s) do not own a computer or smartphone. They still pay for everything with cash and paper checks. All of their billing is done by mail. They are easily frustrated by automated voice systems on the phone. When they need help, they prefer to visit an office in person. And as they age the need for in-person handholding greatly increases. This is not rocket science. This is the target demographic.
It’s only gonna get worse. The actual RIF at SSA is coming.
https://www.washingtonpost.com/politics/2025/04/04/social-security-layoffs-trump-musk/
You'll use the broken website and you'll like it. If you can't figure out the website, there will be plenty of entrepreneurs ready to help you, for a small fee. If you can't afford it, lol good luck guess you can just die poor, loser.
Your parents must be proud of you.
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