BLS And SSA

 

    You’ve probably heard that the President has fired the Director of the Bureau of Labor Statistics (BLS) after receiving a disappointing report from BLS on job growth in the U.S. He claimed that the Director had “rigged” the report to hurt him. There is now clear reason to fear that future job growth reports will be manipulated or outright falsified to please the President. Job growth is certainly important to Social Security. The more jobs, the more FICA money coming in to the Trust Funds. However, statistical reports on job growth themselves aren’t important to recipients of Social Security benefits. However, other statistics generated by BLS are — the cost of living numbers. The President has claimed that the Trump tariffs won’t increase inflation. Will BLS now be willing to issue reports showing a significant increase in the cost of living? The President would probably be more upset at significant increases in the cost of living than with disappointing job growth numbers. Will he insist that the books be cooked to show low inflation even if that’s not what’s happening? If he does, Social Security’s Cost Of Living Adjustment (COLA) will cheat Social Security recipients. That wouldn’t be popular.  So, what’s happened at BLS is pretty important to Social Security. Keep an eye on it.

Taking An Early Victory Lap

      Commissioner Bisignano was on Fox Business channel this week talking about all his accomplishments at Social Security. 

What Do You Think?

 

online polls

"Backdoor For Privatizing Social Security"

     The Trump Administration's Treasury Secretary has said straight up that the current Administration is creating a "backdoor for privatizing Social Security."

Now It’s Optional?

     From Nextgov/FCW: 

… That public filing outlined a regime where callers would have to log into SSA online to get a one-time code that would prove their identity in order to get help with those four transactions. Since the spring, the agency has required users to supply that pin to change their direct deposit information over the phone. 

Now, an SSA spokesperson says that it will update the document “to clarify that the use of the Security Authentication PIN (SAP) feature is entirely optional.”

“We are encouraging my Social Security accountholders to use the enhanced SAP feature to quickly and securely verify their identity when calling the National 800 Number,” they said, noting that the existing processes to verify identity will remain on the agency’s phone line. 

The agency had estimated that the policy requiring people to verify themselves with a PIN would send over three million people to SSA field offices, but the spokesperson told Nextgov/FCW that “beneficiaries and my Social Security accountholders will not be required to visit a field office if they do not choose to use the SAP feature.” …

Huge New Workload For Field Offices

     From the Center on Budget and Policy Priorities:

The Social Security Administration (SSA) is overwhelming its local offices by forcing millions more people to seek in-person service while cutting thousands of staff who provide that help. These offices, which primarily serve seniors, people with disabilities, and bereaved families, helped nearly 32 million visitors last year. But under a new policy set to take effect in August, beneficiaries will be forced to take millions of unnecessary trips to field offices, where they will face longer waits for appointments and slower processing times.

As of mid-August, SSA will no longer allow Social Security beneficiaries to perform routine tasks solely by phone — changing their addresses, checking the status of claims, requesting benefit verification letters, or asking for tax forms — as they’ve been able to do for decades. Instead, beneficiaries seeking to complete those tasks by phone will need to complete a multi-factor, multi-step online verification process to generate a one-time PIN code to help prove their identity.

The new PIN code process will be impossible for many beneficiaries to complete. And if they can’t, they’ll need to travel to a field office. That will require 3.4 million more people to travel to SSA offices annually, by the agency’s own estimates. This will create a significant new burden, particularly for those who live in rural areas or have transportation or mobility difficulties.

    The AARP is expressing opposition to this decision. 

Scare Tactics Having An Effect

      From USA Today:

In an AARP survey released July 22, only 36% of Americans voiced confidence in the future of the retirement trust fund, down from 43% in 2020.   

AAnother July survey, from the nonprofit Alliance for Lifetime Income, found that 58% of older Americans fear Social Security cuts because of recent news about potential changes to the program.  …

In the new AARP survey, 25% of people ages 18-49 voiced confidence in the program’s future, compared with 48% of those 50 and older. …

Senator Warren Isn’t Done

      From The Hill:

Sen. Elizabeth Warren (D-Mass.) is asking Social Security Administration (SSA) Commissioner Frank Bisignano to provide additional information about the wait times for phone calls, amid reports of discrepancies in data.

In a letter sent Sunday evening to Bisignano, provided exclusively to The Hill, Warren followed up on her meeting with the SSA chief last Wednesday, when, the senator said, she secured a commitment from Bisignano “that SSA would undergo a public audit by the Inspector General regarding your phone call wait time data reporting and that you would publish additional wait time data.” …

She asked Bisignano to provide data by Aug. 11, including on the total number of calls received; details about the calls taken by an artificial intelligence tool — including the percentage of calls dropped, transferred, or ended without resolving the issue; the same details about the calls taken by a human customer service representative. …

Going On From Social Security To Even Bigger Things

Winant

      Tom Margenau, a retired Social Security employee, writes a syndicated newspaper column about Social Security. Most recently he has written about rereading a favorite book, Citizens of London by Lynne Olson, which is about Americans who lived and worked in London during World War II and helped Britain survive. One was Edward R. Murrow, who needs no introduction. Another was Averell Harriman, who was in charge of the Lend-Lease program. Without Lend-Lease Britain could not have survived the Blitz.  The Social Security connection comes with John Gilbert Winant, the U.S Ambassador to the U.K. The Social Security connection is that prior to heading to London Winant had been the first Chairman of what was then the Social Security Board during the agency’s formative years. Winant was a Republican, by the way.

Union Victory Over Trump Administration

      From Reuters:

A federal judge has dismissed a bid by President Donald Trump's administration to obtain judicial permission to cancel dozens of collective bargaining agreements between eight federal agencies and unions representing their employees.

Waco, Texas-based U.S. District Judge Alan Albright decided late on Wednesday that the agencies do not have legal standing to bring a lawsuit to implement a Trump executive order exempting them from having to bargain with unions, handing a victory to the American Federation of Government Employees union, or AFGE. …

The Departments of Defense, Justice, Homeland Security, Veterans Affairs, Agriculture and Housing and Urban Development, as well as the Environmental Protection Agency and the Social Security Administration, filed the lawsuit in March. The American Federation of Government Employees represents 800,000 federal workers. …

Are You Suggesting That There’s A Relationship Between Staffing And Productivity? That’s Crazy Talk!

      From a press release issued by Social Security’s Office of Inspector General:

From FY 2019 to FY 2023, Disability Determinations Services (DDS) productivity, measured as Production Per Work Year, decreased by 21 percent, and average processing time increased by 81 percent from 121 to 219 days. The lower productivity and increase in processing times coincided with the loss of key technical staff, including disability examiners who evaluate disability claims and make disability determinations in accordance with laws, regulations, policies, and procedures governing Social Security Administration (SSA) disability programs.

Social Security Always Chickens Out

     From CBS News:

The Social Security Administration said it will continue issuing paper checks to the retirement program's beneficiaries, backing away from a previously announced plan to switch all payments to electronic deposits after Sept. 30. 

On Wednesday, the Social Security Administration told CBS MoneyWatch it would continue issuing paper checks for beneficiaries, including recipients of retirement and disability benefits, who have no other means of getting payments. But the program will also emphasize the advantages of electronic transfers to its roughly 70 million beneficiaries in an effort to encourage check recipients to switch, a Social Security spokesperson added. ...

    I've seen this same scenario play out at least a couple of times before. 

OIG To Audit SSA Performance Data

     From Nextgov:

Social Security Commissioner Frank Bisignano has agreed to have the agency’s inspector general audit SSA’s performance data and to publicly report a broader list of data, Senator Elizabeth Warren, D-Mass., said Wednesday after meeting with the longtime financial services businessman who took over the agency in May.

SSA changed what data it reports publicly last month, removing many metrics on the agency’s phone line — such as current call wait times, callback wait times, the number of people waiting on hold and the number waiting for a callback — and processing times for some benefits. 

“More accurate data is absolutely essential to oversight,” said Warren. “So we've gotten commitment to an independent audit of those data and much more transparency about the data that will be posted.” …

     Of course, the IG will take many months to do anything and may shade its report since it’s no longer truly independent.

Getting Better And Better

      The Social Security Administration has issued a press release touting “substantial progress in service delivery outcomes resulting from focused technology enhancements and process engineering.”

"The Stress Level Is Probably At A Maximum For Everyone"

     From NPR (they're still a thing, for now at least): 

The Social Security Administration (SSA) recently reassigned a small share of its field office employees in an effort to bring down lengthy wait times for the agency's national 800 phone number.

Workers at local offices across the country say these reassignments have been disruptive for staff and are increasing wait times for other services. ...

"They are in a deep hole of their own creation on staffing and so you just don't have enough people to go around to serve the public," said Kathleen Romig, a former SSA official who's now director of Social Security and disability policy at the left-leaning Center on Budget and Policy Priorities (CBPP). "And so all you can really do at this point is rearrange the deck chairs on the Titanic." ...

Nicole Morio, a field office worker in Staten Island and union representative, said these reassignments have forced front-line staff to take on more work.

"The stress level is probably at a maximum for everyone," Morio said. "At one point I think we were doing the work of 1.8 people. Now it seems as though we're doing the work of 10 to 15." ...

Bisignano Meeting With Senator Warren

     There's no word on the results but Senator Elizabeth Warren is reported to be meeting with Social Security Commissioner Bisignano sometime today.

Is This True?

     This comment was posted in response to my post about a representative payee problem in one case:

SSA has not even been reviewing the payee cases since at least January. I am one of the contractors that does payee reviews per the congressional mandate and SSA is not reviewing anything right now because they re-assigned all our people that review the payee cases. Our cases of misuse that we have done and our corrective action plans we've issued have thus far just been sitting there ignored. 

    Is this true? If so, this is a big problem brewing. 

Proposed Change In Public Assistance Household

      Last year Social Security changed its regulations to alter the definition of a public assistance household in ways that benefit Supplemental Security Income recipients. The agency has now submitted new proposed regulations to the Office of Management and Budget to alter what was done. We don’t have the text of what was submitted but I’ll take a guess that the Trump Administration wants to completely undo it.

     The odd thing about what has been posted is that it’s labeled an Executive Order but it certainly seems like it would have to be a change in the regs. Also, they don’t give prior notice of Executive Orders.

A Rep Payee Problem

     From the Milwaukee Journal Sentinel:

On a chilly night in April 2023, Charlotte Walker got a text message. Her sister, 68-year-old Barbara Walker, was in jail and facing a felony.

Barbara's crime: starting a fire to keep warm. 

Charlotte was infuriated. Her sister, who has schizophrenia, should not have been living on the street at all.

Under an arrangement with the Social Security Administration known as the representative payee program, a staff member at the local nonprofit Outreach Community Health Centers was supposed to be assisting Barbara with housing.

That employee, Elizabeth Gabriel, was responsible for receiving Barbara's monthly disability benefit checks and using the money to help her secure food, medicine and housing. Since 2017, Gabriel had collected over $80,000 on Barbara's behalf, approximately $900 per month.

But over the past three years, Barbara’s siblings say their sister has consistently lived on and off the street while Gabriel has repeatedly failed to return phone calls, text messages and letters about their sister's care. They say neither she nor Outreach has provided insight into why Barbara was unhoused or how the funds were used. ...

 Outreach declined to comment on the Walker family's complaints, citing federal privacy laws. Gabriel did not respond to multiple requests for comment.

Turmoil In Social Security Management?

     This is from a couple of posts on Bluesky from @altssa.altgov.info who purports to be a current Social Security employee. I cannot vouch for this person but this fits in with what I’ve heard elsewhere:

Deputy Commissioner of Operations Stephen Evangelista will reportedly be back at work on Monday after having a confrontation with commish Frankie over changes being made to operations and changes they want to make to operations that Evangelista is almost certainly correct about being bad for … [post one]

SSA operations and staffing. Frankie apparently doesn’t like being told he’s wrong, so his reaction to being given data and facts about why his ideas are 💩 was to call Evangelista a “fucking liar.” Allegedly, of course. Sounds like a guy you definitely want to work for, amiright???? 😑😑😑😑 [post two]