Social Security's Office of Inspector General (OIG) has a good deal of criticism for the agency's $160 million contract with Verizon for an updated telephone system. Things worked out poorly and OIG blames the inability to get Verizon to make things work on lack of performance standards in the agency's contract with Verizon.
4 comments:
To be fair, over a decade ago we had the same issue with phone system contracts seemingly for the same reason, but it was more an evolving understanding of the nuances of how the telecom company products actually worked and the companies being a bit foot draggy in admitting things weren't quite as compliant with our requirements as it seemed. ("Oh you wanted it to do A, B and C? You mean others do all 3? Ours only does A and B (but still met the spec.")) There was blame on both sides for issues.
The Verizon contract is a fair criticism but DOGE has been a disaster. DOGE promised to cut 2 trillion in fraud, waste and abuse but to date only 150 billion has been found. . What DOGE has accomplished is upended many innocent peoples lives. I hope that our justice system prevails and holds all DOGE members accountable for raiding our government agencies.
Frontline here. Please, I don't give a care what happened a decade ago. I was here a decade ago. Now, in our newest heads up, we can't call the guard desk! Oh, new phones are on their way! Some day. Budget issues. In the meantime, I'm sure the contractors are getting paid.
Could someone please fix the phones?
SSA OIG is not DOGE.
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